Candlelight: Disney Love Songs

Question 1

How long does the experience last?

Answer

The Candlelight: Disney Love Songs in Burgos lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 2

Are real candles used in Candlelight concerts? Are they flammable?

Answer

For your total peace of mind, we only use LED candles at our concerts. They achieve that characteristic flicker of a real flame but without actual flames, eliminating risks and without emitting heat.

Question 3

What temperature should I expect at the concert? What clothes should I wear?

Answer

As these concerts take place in unique historic spaces, the indoor temperature of the venue goes hand in hand with the season. We recommend opting for layers or clothes suitable for the season to ensure you stay comfortable throughout the show.

Question 4

Will there be food and drink service at Hotel NH Collection Palacio de Burgos?

Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 5

Can I leave the venue during the performance?

Answer

We ask that you try not to leave your seat while the concert is on, except for emergencies, to avoid breaking the atmosphere that is created in the venue.

Question 6

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Answer

Out of respect for the artists and the audience, keep your phone on silent. You can take photos and videos without flash as a special exception in the last piece, as soon as the musicians indicate.

Question 7

Can tickets be bought at the Hotel NH Collection Palacio de Burgos box office?

Answer

Tickets are not on sale inside the venue or at Hotel NH Collection Palacio de Burgos's own box office. To attend the concert, you must purchase them through the official Fever website or by downloading the app.

Question 8

How does seating assignment and zoning work?

Answer

Tickets are divided into sections with rates that change based on location and visibility. Once you're at Hotel NH Collection Palacio de Burgos, our team will assign you a seat on a first-come, first-served basis within the category you booked.

Question 9

Can we sit together if we're a group?

Answer

Yes, you can sit together! To ensure contiguous seats, you need to arrive together and have passes for the same zone. We recommend arriving 30 minutes early so our team can seat you together easily.

Question 10

Can tickets for Candlelight: Disney Love Songs be gifted?

Answer

Of course! You have two options: buy a Candlelight Gift Card so the person can choose the concert and date they like best, or if you've already purchased a specific ticket, simply send it to them using the "Transfer Tickets" function in our app.

Question 11

What is "Candlelight Photo"?

Answer

If you want a unique keepsake, get this pack and enjoy a photo session in an exclusive space inside Hotel NH Collection Palacio de Burgos. You'll receive an instant Polaroid-style photo printed on the spot.

Question 12

Can I buy "Candlelight Photo" photos at Hotel NH Collection Palacio de Burgos?

Answer

You can buy your photo experience at Hotel NH Collection Palacio de Burgos if the quota hasn't been reached yet. Just remember that we don't accept cash in the venue, only card, and that online purchases have priority.

Question 13

When will I receive the photo?

Answer

You'll be able to pick the photo you like best for printing. Our team will have it ready for you to collect at the venue's exit, so remember to pick it up when the show ends since it can't be kept for later.

Question 14

What does the "Pack of 3 candles" include? Are they real?

Answer

You'll get a set of 3 high-quality LED-lit candles that achieve the same visual effect as real ones. They're perfect for creating an intimate atmosphere in your home with total safety and zero risk.

Question 15

What is the "Pack of 3 candles" pickup and return policy?

Answer

Come pick up your online purchase during the event. Since the "Pack of 3 candles" is prepared exclusively for that date and venue, sales are final and no refunds are offered.

Question 16

Where can I find my tickets for Candlelight: Disney Love Songs in Burgos?

Answer

You can find your ticket in the "Tickets" section of the Fever app (available on Apple App Store or Google Play). Remember to log in with the same account you used to make the purchase. You'll also find your QR code in the purchase confirmation email. Your tickets are digital, and you don't need to print them.

Question 17

Can I transfer or send my tickets to another person?

Answer

You can transfer your tickets for free to anyone. Just open the Fever app and click "Transfer Tickets." If you need additional support, contact us through our help center sharing your ticket number.

Question 18

What is the cancellation and refund policy?

Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 19

What time should I arrive? Is there a late entry policy?

Answer

We recommend arriving about 30 minutes before the concert starts so you can settle in comfortably. The doors will close 5 minutes before the start, and once the show begins, late entry will not be allowed to avoid interrupting the musicians and other attendees.

Question 20

When should I arrive to have my photo taken?

Answer

We recommend arriving at least 30 minutes early so there's enough time to take your photo. The photo session takes place before the show and ends 10 minutes before it starts.

Question 21

Where do I have to go to have my photo taken?

Answer

Once you enter Hotel NH Collection Palacio de Burgos, our staff will tell you where the photo area is. Don't hesitate to approach any of our employees if you have any questions.

Question 22

Is there parking available at Hotel NH Collection Palacio de Burgos?

Answer

Unfortunately, there is no parking available for attendees, so we recommend using public transportation.

Question 23

Is there a dress code for Candlelight concerts?

Answer

Dress how you feel like and how you're most comfortable, there are no strict dress rules. A casual and informal style is ideal for enjoying the event without issues.

Question 24

Are pets or animals allowed in Hotel NH Collection Palacio de Burgos? What about service animals?

Answer

Remember that pets are not allowed in this concert. The only exception is guide dogs or assistance dogs, which are allowed.

Question 25

Do you offer free tickets for caregivers or assistants of people with disabilities?

Answer

Of course, it's totally possible to get a free pass for your assistant or caregiver. Just contact us with a quick message and we'll sort everything out as soon as we can.