Candlelight: Tribute to Elton John

Question 1

How does seating assignment and zoning work?

Answer

We divide the space into sections with prices that vary based on how close you are to the stage and visibility. As soon as you enter Círculo de Bellas Artes, staff will seat you in the order that attendees arrive within your zone.

Question 2

Can we sit together if we're a group?

Answer

Of course! To sit together, it's important that you and your companions arrive at the same time and have tickets for the same zone. We recommend arriving 30 minutes before the concert starts, and our team will do everything possible to seat you together.

Question 3

Can tickets be bought at the Círculo de Bellas Artes box office?

Answer

No, you won't be able to get your tickets at the physical box office or at the entrance to Círculo de Bellas Artes. To secure your spot, you must purchase your tickets through the Fever app or official website.

Question 4

What time should I arrive? Is there a late entry policy?

Answer

The best is to arrive 30 minutes early so you can get comfortable before the concert. Doors close 5 minutes before the show begins, and late entry is not permitted once it starts, ensuring maximum respect for all.

Question 5

Will there be food and drink service at Círculo de Bellas Artes?

Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 6

What temperature should I expect at the concert? What clothes should I wear?

Answer

Remember that the concerts often happen in historic venues where the temperature varies with the weather. We suggest keeping this in mind when choosing your outfit to enjoy the evening in the most comfortable way.

Question 7

Is there a dress code for Candlelight concerts?

Answer

Forget strict dress codes. We recommend a casual outfit so you can enjoy the live music in total comfort and without complications.

Question 8

How long does the experience last?

Answer

The Candlelight: Tribute to Elton John in Madrid lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 9

Can I leave the venue during the performance?

Answer

Remember that, to avoid interrupting the show and those around you, you should remain in your seat throughout the concert unless an emergency occurs.

Question 10

Are real candles used in Candlelight concerts? Are they flammable?

Answer

We take your safety seriously, so we use last-generation LED candles. They imitate traditional candles without using real fire, eliminating any risk and without generating heat.

Question 11

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Answer

Your phone should remain silent during the show. You will be able to immortalize the moment with photos and videos without flash during the last song, once the musicians give the okay.

Question 12

Where can I find my tickets for Candlelight: Tribute to Elton John in Madrid?

Answer

Your tickets are saved in the "Tickets" section within the Fever app (available on Apple App Store or Google Play). Simply log in with the same account or method you used to buy them. You'll also receive a confirmation email with your QR code. Being 100% digital tickets, there's no need to print anything.

Question 13

Can I transfer or send my tickets to another person?

Answer

Yes, you can transfer tickets for free by tapping "Transfer tickets" within the Fever app. If any issue arises during the process, contact us and provide the ticket number so we can check it.

Question 14

Can tickets for Candlelight: Tribute to Elton John be gifted?

Answer

Yes! You can buy a Gift Card and let them decide which concert and day they want to attend. Alternatively, if you already have a ticket tied to a specific date, you can use the "Transfer Tickets" feature in the app to send it as a gift instantly.

Question 15

What is the cancellation and refund policy?

Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 16

What is "Candlelight Photo"?

Answer

Take home an unforgettable memory! This pack offers you an exclusive mini photo session inside Círculo de Bellas Artes. You'll instantly take home a printed Polaroid-style photograph.

Question 17

Can I buy "Candlelight Photo" photos at Círculo de Bellas Artes?

Answer

You can buy your photo experience at Círculo de Bellas Artes if the quota hasn't been reached yet. Just remember that we don't accept cash in the venue, only card, and that online purchases have priority.

Question 18

When should I arrive to have my photo taken?

Answer

Make sure to arrive at least 30 minutes before the concert starts so we have enough time to take your photo. Your photo will be taken before the event, and the photo session will end 10 minutes before the concert begins.

Question 19

When will I receive the photo?

Answer

Choose your favorite pose for the instant print. While you're enjoying the music, our team will be preparing it for you to take home. Make sure to pick it up before you leave - we can't store it afterwards!

Question 20

Where do I have to go to have my photo taken?

Answer

When you pass the entrance control at Círculo de Bellas Artes, our team will show you where the photo area is. Don't hesitate to ask for help if you need it!

Question 21

What does the "Pack of 3 candles" include? Are they real?

Answer

This pack contains 3 LED candles that imitate the warm glow characteristic of a real candle. Since they have no fire, they are safe and perfect for adding a cozy touch to your home.

Question 22

What is the "Pack of 3 candles" pickup and return policy?

Answer

Packages you buy online will be ready for pickup at the concert. Keep in mind that the "Pack of 3 candles" is exclusive to that day and venue, so we do not accept returns or refunds.

Question 23

Are pets or animals allowed in Círculo de Bellas Artes? What about service animals?

Answer

Pets are not allowed in this experience, but if you need to attend with a guide or assistance dog, their entry is 100% guaranteed.

Question 24

Do you offer free tickets for caregivers or assistants of people with disabilities?

Answer

Of course, we want you to enjoy the concert comfortably, so your personal assistant gets in for free. Just contact us with the proper accreditation, and our team will handle the rest.