Candlelight: Christmas Classics

No refunds are given under any circumstances. However, you can purchase the optional Flexible Cancellation, which offers an alternative cancellation policy.

You can cancel a ticket with Flexible Cancellation by requesting it from support up to 48 hours before the experience starts. No refund will be given if the ticket has been transferred to another user.

It's a package with a unique photo experience, available only to those who purchase it. It includes a personal photo shoot in a specially designed area and a printed Polaroid-style photo for you to keep as a memento.

Yes, as long as the event isn't sold out. Those who buy it on the website together with concert tickets have priority over those who buy it on site. On site, payment is only accepted by credit card, not cash.

The photo is taken before the event. The photo session ends 10 minutes before the concert starts, so make sure to arrive at the venue at least 30 minutes early, to allow enough time for your photo.

You can choose your preferred photo before it's printed. Staff print the photos during the concert and you'll collect it on your way out. Pick it up before you leave, as photos aren't kept for later: if you forget it, neither a refund nor a new photo shoot will be possible.

Once you enter the photo area, staff will explain how the experience works. If you have any questions, feel free to ask any member of staff.

It includes three premium electric candles that recreate the warm, flickering glow of real candles.

All Candles 3-Packs purchased online are collected from a specific point at the venue during the event. Because the pack is linked to a specific Candlelight event date and venue, extra candles purchased online and collected on site are non-refundable. All purchases are final.

The venue is divided into zones depending on visibility of the stage. Seats are allocated at the entrance with the help of staff, on a priority basis and according to the zone you chose.

Yes, if you arrive together and all have tickets for the same zone. It's a good idea to arrive early; staff will do their best to seat you together.

All attendees must be 8 years old and above. Anyone under 16 must be accompanied by an adult.

No. Tickets are not sold on-site: you can only buy them through the Fever app or website.

Make sure to arrive at least 30 minutes early so you can take your seat in your zone. Doors close 5 minutes before the start and, out of respect for the artists and the audience, latecomers will not be allowed in.

Anyone who needs assistance during the experience can request a free pass for a personal assistant or carer. Get in touch with support and send a document proving the need. Once verified, you'll receive a voucher to get the free companion ticket on the Fever app, subject to availability. At the entrance you must show both your own ticket and your companion's ticket.

No. Food and drinks will not be sold at this event.

Out of respect for the musicians and the audience, you're not allowed to leave your seat unless it's an emergency.

No. For everyone's safety, none of the candles at the event are flammable.

Your phone must be on silent throughout the performance. You can take photos and videos only during the last piece, without flash and in line with the musicians' instructions.

The organisers do everything they can to keep the venue comfortable, but the temperature may vary depending on the season. Dress accordingly to fully enjoy the experience.

If the weather affects the experience in any way, for example by changing the venue or postponing the event, you'll be notified in advance by email.

Pets are not allowed at this venue. Assistance animals are allowed.

Yes, the event takes place at a wheelchair accessible venue.

Yes, there will be paid parking available.

There is no dress code. We recommend dressing comfortably, in clothes suited to the season.