The Jazz Room: A Journey to the Heart of Cuba

You can change the date of your ticket up to 24 hours in advance. To do so, contact us and provide the ticket ID associated with your purchase (the unique code you received when you bought your ticket, which you can find in your confirmation email or in the Fever app). You can also check whether the change option is available in the "Tickets" section of the Fever app. If it is, the "Change date/time" button will appear: just tap it and follow the instructions. Please note that no refunds are allowed under any circumstances. For more information, please see our Terms and Conditions.

No refunds are allowed under any circumstances. For more information, please see our Terms and Conditions. A flexible cancellation add-on, which offers an alternative policy, can be purchased.

You can cancel your ticket with flexible cancellation if you request it up to 48 hours before the start of the experience. Just contact us. Please note that the ticket will not be refundable if it is transferred to another user.

No, you do not need to print your ticket. It will be validated through the Fever app when you arrive at the venue.

Zone A (seated) and Zone B (standing). The venue is divided into different sections depending on the quality of the view. Seats will be assigned at the entrance with the help of our staff. Seating will be allocated on a first-come, first-served basis and according to the section you have selected.

Yes, you can sit with your friends as long as you arrive together and you all have tickets for the same zone. We recommend that you arrive early, and we will do our best to seat you together.

This experience is for guests aged 18 and over. A valid ID may be requested.

Tickets will not be sold at the venue; they can only be purchased on the Fever app or the Fever website.

Doors will open 30 minutes before the experience starts and will close 5 minutes before it begins. Latecomers will not be admitted, out of respect for the artists and the rest of the audience.

Guests who need assistance during this experience are entitled to request a free pass for their personal assistant or carer. Please contact us with proof that you need an assistant ticket. Once we receive it, we will provide you with a voucher that you can use to purchase the free carer ticket in the Fever app (subject to availability). Please note that you will need to show your regular ticket together with this assistant ticket when entering the venue.

You will be able to buy drinks at this event; however, no food will be available.

Out of respect for the artists and the audience, you will not be able to leave your seat except in case of emergency.

No, your phone must be kept on silent throughout the show. Photos and videos may only be taken during the final bow and without flash.

No, there will be no strobe lights.

This experience takes place in an indoor venue.

No, smoking and vaping are not allowed inside the venue.

If weather conditions affect your experience in any way (change of location/postponement), we will notify you by email in advance.

Unfortunately, pets are not allowed at the venue where this event takes place, although service animals are welcome.

Yes, this venue is wheelchair accessible.

Unfortunately, there will be no parking at this venue, so we recommend that you do not come by car.