Candlelight Babies: Classical Sounds to Stimulate Little Minds

Question 1

How does seating assignment and zoning work?

Answer

We have various areas priced according to visibility and closeness to the stage. Our staff will seat you as you arrive at Factor Barcelona, strictly following the order of arrival and the zone of your ticket.

Question 2

Can we sit together if we're a group?

Answer

Of course! To sit together, it's important that you and your companions arrive at the same time and have tickets for the same zone. We recommend arriving 30 minutes before the concert starts, and our team will do everything possible to seat you together.

Question 3

Can tickets be bought at the Factor Barcelona box office?

Answer

Tickets cannot be bought at Factor Barcelona. You'll only find them available digitally through Fever's official channels (our official website or the mobile app).

Question 4

What time should I arrive? Is there a late entry policy?

Answer

It's best to come at least 30 minutes early to sit down calmly. Remember, doors close 5 minutes before the show starts, and if the concert has already begun, you won't be able to enter. We want to ensure the best experience for everyone!

Question 5

Will there be food and drink service at Factor Barcelona?

Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 6

What temperature should I expect at the concert? What clothes should I wear?

Answer

When organizing experiences in historic venues, the indoor temperature can vary with the seasons. Although we try to always maintain the ideal climate, we suggest choosing an outfit suitable for the season so you can enjoy the show with total comfort.

Question 7

Is there a dress code for Candlelight concerts?

Answer

Not at all! There's no strict dress code. We recommend a casual and relaxed style; the most important thing is that you're comfortable to fully enjoy the experience.

Question 8

How long does the experience last?

Answer

The Candlelight Babies: Classical Sounds to Stimulate Little Minds in Barcelona lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 9

Can I leave the venue during the performance?

Answer

Remember that, to avoid interrupting the show and those around you, you should remain in your seat throughout the concert unless an emergency occurs.

Question 10

Are real candles used in Candlelight concerts? Are they flammable?

Answer

We take your safety seriously, so we use last-generation LED candles. They imitate traditional candles without using real fire, eliminating any risk and without generating heat.

Question 11

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Answer

We ask that you keep your phone muted during the performance. You can take photos and videos without flash only in the final song when the artists themselves give you the nod.

Question 12

Where can I find my tickets for Candlelight Babies: Classical Sounds to Stimulate Little Minds in Barcelona?

Answer

Your digital tickets await you in the Fever app (available on Google Play and Apple App Store), under the "Tickets" tab. Log in with the same profile you used to buy them. The QR code will also be in your confirmation email. Forget paper; you don't need to print anything to get in.

Question 13

Can I transfer or send my tickets to another person?

Answer

It's easy and completely free to send your tickets to anyone you want. Just select the "Transfer tickets" option within your Fever app ticket. For any other inquiries or additional help, contact us with your ticket number included.

Question 14

Can tickets for Candlelight Babies: Classical Sounds to Stimulate Little Minds be gifted?

Answer

Of course! You have two options: buy a Candlelight Gift Card so the person can choose the concert and date they like best, or if you've already purchased a specific ticket, simply send it to them using the "Transfer Tickets" function in our app.

Question 15

What is the cancellation and refund policy?

Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 16

What is "Candlelight Photo"?

Answer

With this exclusive add-on, you'll enjoy a personalized photo session in a specially decorated area of Factor Barcelona and receive an instant Polaroid-style capture as a keepsake.

Question 17

Can I buy "Candlelight Photo" photos at Factor Barcelona?

Answer

If there is still availability, you can purchase your Candlelight Photo at the venue itself, paying exclusively with a credit or debit card. Remember, online buyers have priority over sales at Factor Barcelona.

Question 18

When should I arrive to have my photo taken?

Answer

Your photo will be taken before the concert, and the session will close 10 minutes before the show begins. Please come half an hour early so our team can assist you.

Question 19

When will I receive the photo?

Answer

You'll be able to pick the photo you like best for printing. Our team will have it ready for you to collect at the venue's exit, so remember to pick it up when the show ends since it can't be kept for later.

Question 20

Where do I have to go to have my photo taken?

Answer

You'll get directions to the photo area once you enter Factor Barcelona. If you have any questions, any of our staff will be happy to help you.

Question 21

What does the "Pack of 3 candles" include? Are they real?

Answer

The package comes with 3 LED candles designed to recreate the warm, cozy light of a real candle. Since they don't use real fire, they are ideal for decorating your favorite spots safely.

Question 22

What is the "Pack of 3 candles" pickup and return policy?

Answer

Packages you buy online will be ready for pickup at the concert. Keep in mind that the "Pack of 3 candles" is exclusive to that day and venue, so we do not accept returns or refunds.

Question 23

Are pets or animals allowed in Factor Barcelona? What about service animals?

Answer

Remember that pets are not allowed in this concert. The only exception is guide dogs or assistance dogs, which are allowed.

Question 24

Do you offer free tickets for caregivers or assistants of people with disabilities?

Answer

Yes, your caregiver gets in for free! If you need an assistant for the concert, they can request a free pass. Contact us with the medical or disability proof, and we'll have the ticket ready for you.