Candlelight: Christmas Classics

Please note that, for the security of attendees, all candles will be flameless.

Please arrive at least 30 minutes before the concert starts in order to be assigned a seat within your purchased zone. The concert will begin on time, and the audience must already be seated beforehand. In case you arrive late, to respect the musicians' performance and the experience of the audience, you will not be allowed to enter the show.

Your phone must be on silent mode during the entire performance. Photos and videos can only be taken during the final piece and without flash, as indicated by our musicians.

Out of respect for the musicians and the audience, you will not be able to leave your seat except in the case of an emergency.

Tickets will not be sold on site; they can only be purchased in the Fever app or on the Fever website.

Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket in the Fever app. Please contact us if you need additional help, and make sure to include your ticket order number.

This experience allows date changes up to 48 hours in advance. If you would like to make the change, please contact us and include the ticket ID associated with your purchase. You can also check if this option is available by consulting your ticket in the "Tickets" section of the Fever app where, if enabled, the "Change date and/or time" button will appear. No refunds are permitted under any circumstances, unless you selected the Flexible Cancellation add-on (see the questions below). For more information, you can consult our T&Cs.

A Flexible Cancellation ticket allows you to ask for a refund or exchange your ticket in case you decide not to attend the experience.

Up to 48 hours before the experience starts. The ticket becomes non-refundable if it is transferred.

No documentation is needed.

Refunds to a credit card or PayPal take 10 days or more to appear on your statement. If you paid with a voucher, you will receive a new voucher in the app.

Yes, except for the 10% Flexible Cancellation fee.

Guests requiring assistance throughout this experience are entitled to apply for one free pass for their personal assistant or support worker. Please contact us, and we will provide you with a voucher that you can use to get your free carer ticket in the Fever app (subject to availability).

You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase. You will also find your QR code in your purchase confirmation email.

If the weather conditions affect your experience in any way (change of location or postponement), please rest assured that we will notify you by email in advance.

The event will be held at The Space at Westbury: 250 Post Ave, Westbury, NY 11590.

You will be able to purchase food and beverages at this event.

Unfortunately, no pets are allowed in this event's location, though we do welcome service animals.

Yes, the event is being held in an accessible venue that is ADA compliant.

There will be street parking available.

There is no dress code. We recommend dressing comfortably, in clothes suited to the season.