Candlelight: Tribute to Michael Jackson

Question 1

How does seating assignment and zoning work?

Answer

The venue has several zones with prices adjusted to the distance and perspective from the stage. Upon arriving at Aquarium San Sebastián, you'll be seated according to the order of entry and the type of ticket you purchased.

Question 2

Can we sit together if we're a group?

Answer

Sure! You can share seats in the same row. The only important thing is that you arrive simultaneously and that your tickets are for the same section. We recommend coming 30 minutes early; our team will do everything possible to seat you together!

Question 3

Can tickets be bought at the Aquarium San Sebastián box office?

Answer

We're sorry, but there will be no ticket sales at the entrances or the Aquarium San Sebastián box office. To avoid missing out, get your ticket online through the Fever app or our official website.

Question 4

What time should I arrive? Is there a late entry policy?

Answer

We suggest coming with a 30-minute buffer so you can get seated without any hassle. Entry ends strictly 5 minutes before starting, and no new entries will be allowed after it begins, to preserve the atmosphere of the event.

Question 5

Will there be food and drink service at Aquarium San Sebastián?

Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 6

What temperature should I expect at the concert? What clothes should I wear?

Answer

The historic spaces where the events take place can have temperature variations depending on the date. We advise dressing in clothes suitable for the season so you can enjoy the concert with the utmost comfort.

Question 7

Is there a dress code for Candlelight concerts?

Answer

No need to dress up; the vibe is casual and relaxed. The main thing is that you wear a comfortable outfit to fully enjoy the candlelight experience.

Question 8

How long does the experience last?

Answer

The Candlelight: Tribute to Michael Jackson in Donostia - San Sebastián lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 9

Can I leave the venue during the performance?

Answer

We ask that you try not to leave your seat while the concert is on, except for emergencies, to avoid breaking the atmosphere that is created in the venue.

Question 10

Are real candles used in Candlelight concerts? Are they flammable?

Answer

To ensure you enjoy safely, all our candles are LED. They perfectly recreate the flicker and warmth of a real flame but without fire, heat, or any risk to your safety.

Question 11

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Answer

Keep your device on silent during the event. You can only capture photos and videos (always without flash) in the final piece when the musicians signal you from the stage.

Question 12

Where can I find my tickets for Candlelight: Tribute to Michael Jackson in Donostia - San Sebastián?

Answer

Check the "Tickets" section in the Fever app (available on Google Play and Apple App Store) by logging in with the same method you used for the purchase. If you don't have the app handy, you can find them in your inbox: the confirmation email includes your QR code. Remember, you don't need to bring anything printed.

Question 13

Can I transfer or send my tickets to another person?

Answer

It's easy and completely free to send your tickets to anyone you want. Just select the "Transfer tickets" option within your Fever app ticket. For any other inquiries or additional help, contact us with your ticket number included.

Question 14

Can tickets for Candlelight: Tribute to Michael Jackson be gifted?

Answer

Of course! You have two options: buy a Candlelight Gift Card so the person can choose the concert and date they like best, or if you've already purchased a specific ticket, simply send it to them using the "Transfer Tickets" function in our app.

Question 15

What is the cancellation and refund policy?

Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 16

What is "Candlelight Photo"?

Answer

If you want a unique keepsake, get this pack and enjoy a photo session in an exclusive space inside Aquarium San Sebastián. You'll receive an instant Polaroid-style photo printed on the spot.

Question 17

Can I buy "Candlelight Photo" photos at Aquarium San Sebastián?

Answer

As long as there's availability, you can book your Aquarium San Sebastián experience on the day of the concert using a card. Keep in mind that we only accept card payments and that online bookings have priority over sales at the venue.

Question 18

When should I arrive to have my photo taken?

Answer

To have your photo taken with ease, arrive at least 30 minutes before time. Keep in mind that the photo session ends 10 minutes before the concert starts.

Question 19

When will I receive the photo?

Answer

Select your favorite shot, and our team will print it while you enjoy the show. Don't forget to collect your keepsake when the event ends, as it won't be possible to store it for afterwards.

Question 20

Where do I have to go to have my photo taken?

Answer

As soon as you step into Aquarium San Sebastián, you'll be directed to the photo area. If you have any questions, just ask our team!

Question 21

What does the "Pack of 3 candles" include? Are they real?

Answer

The package includes 3 high-quality LED candles that perfectly recreate the warm, flickering glow of candlelight. They are not real, so they are completely safe and ideal for decorating your home.

Question 22

What is the "Pack of 3 candles" pickup and return policy?

Answer

All packages purchased online must be picked up at the designated venue location during the event. Since the "Pack of 3 candles" is tied to the specific date and location of the Candlelight event, all additional candle packages purchased online and picked up on-site are non-refundable and non-returnable. All sales are final.

Question 23

Are pets or animals allowed in Aquarium San Sebastián? What about service animals?

Answer

We're sorry, but pets are not allowed in this venue. However, your guide dogs or assistance dogs are of course welcome.

Question 24

Do you offer free tickets for caregivers or assistants of people with disabilities?

Answer

Yes, your caregiver gets in for free! If you need an assistant for the concert, they can request a free pass. Contact us with the medical or disability proof, and we'll have the ticket ready for you.