Candlelight: The Best of the 80s

Question 1

How does seating assignment and zoning work?

Answer

Tickets are divided into sections with rates that change based on location and visibility. Once you're at Archaeological Museum of Alicante, our team will assign you a seat on a first-come, first-served basis within the category you booked.

Question 2

Can we sit together if we're a group?

Answer

Yes, you can sit together! To ensure contiguous seats, you need to arrive together and have passes for the same zone. We recommend arriving 30 minutes early so our team can seat you together easily.

Question 3

Can tickets be bought at the Archaeological Museum of Alicante box office?

Answer

There is no physical sales point inside Archaeological Museum of Alicante. If you want to enjoy the experience, the only authorized channel is Fever (official website and app).

Question 4

What time should I arrive? Is there a late entry policy?

Answer

We advise arriving about 30 minutes before the start to find your spot without rush. Access will close 5 minutes before the scheduled time; if you arrive late, we're sorry but you won't be allowed in out of respect for the artists and other attendees.

Question 5

Will there be food and drink service at Archaeological Museum of Alicante?

Answer

You will be able to buy drinks at this event; however, there will be no food available.

Question 6

What temperature should I expect at the concert? What clothes should I wear?

Answer

As these concerts take place in unique historic spaces, the temperature regulation varies with the seasons. We suggest coming in comfortable clothes adapted to the year's temperature to enjoy the experience to the fullest and without surprises.

Question 7

Is there a dress code for Candlelight concerts?

Answer

There is no formal dress code for the event. We advise going for a comfortable style so you can enjoy the evening to the fullest.

Question 8

How long does the experience last?

Answer

The Candlelight: The Best of the 80s in Alicante lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 9

Can I leave the venue during the performance?

Answer

To maintain the atmosphere and respect the artists, you may only leave your seat in case of an urgent need. Thank you for helping us keep the magic alive!

Question 10

Are real candles used in Candlelight concerts? Are they flammable?

Answer

For your total peace of mind, we only use LED candles at our concerts. They achieve that characteristic flicker of a real flame but without actual flames, eliminating risks and without emitting heat.

Question 11

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Answer

Don't forget to silence your phone to fully immerse yourself in the atmosphere. Taking photos and videos without flash is only allowed in the concert's closing, when the musicians give the signal.

Question 12

Where can I find my tickets for Candlelight: The Best of the 80s in Alicante?

Answer

Your tickets are saved in the "Tickets" section within the Fever app (available on Apple App Store or Google Play). Simply log in with the same account or method you used to buy them. You'll also receive a confirmation email with your QR code. Being 100% digital tickets, there's no need to print anything.

Question 13

Can I transfer or send my tickets to another person?

Answer

You can transfer your tickets for free to anyone. Just open the Fever app and click "Transfer Tickets." If you need additional support, contact us through our help center sharing your ticket number.

Question 14

Can tickets for Candlelight: The Best of the 80s be gifted?

Answer

Of course! Gift Candlelight by buying a Gift Card for them to select their preferred show and time. If you already have a fixed-date ticket, share it as a gift by clicking "Transfer Tickets" in the Fever app.

Question 15

What is the cancellation and refund policy?

Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 16

What is "Candlelight Photo"?

Answer

Take home an unforgettable memory! This pack offers you an exclusive mini photo session inside Archaeological Museum of Alicante. You'll instantly take home a printed Polaroid-style photograph.

Question 17

Can I buy "Candlelight Photo" photos at Archaeological Museum of Alicante?

Answer

Photos can be bought at Archaeological Museum of Alicante as long as the quota hasn't been filled. Customers who buy the photo opportunity through the website when purchasing their concert tickets have priority over those who buy at the venue. Purchases at the venue can only be made with a credit/debit card; cash is not accepted.

Question 18

When should I arrive to have my photo taken?

Answer

Try to come 30 minutes early to go through the photo area. The session will close strictly 10 minutes before the music starts.

Question 19

When will I receive the photo?

Answer

Choose your favorite photo before it goes to print. Our team will prepare it during the concert for you to collect right when it ends. Don't forget to take it with you when you leave, as we can't keep it for another day!

Question 20

Where do I have to go to have my photo taken?

Answer

Once you enter Archaeological Museum of Alicante, our staff will tell you where the photo area is. Don't hesitate to approach any of our employees if you have any questions.

Question 21

What does the "Pack of 3 candles" include? Are they real?

Answer

You'll receive a set of 3 LED candles that imitate the flicker and light of a wax candle. Enjoy a cozy atmosphere in your home with the peace of mind that they're 100% safe.

Question 22

What is the "Pack of 3 candles" pickup and return policy?

Answer

Don't forget to take your online-bought candles home during the concert. As it's a product tied to a specific date and venue, the "Pack of 3 candles" cannot be returned, and its sale is final.

Question 23

Are pets or animals allowed in Archaeological Museum of Alicante? What about service animals?

Answer

Pets can't attend the event. However, assistance dogs are welcome.

Question 24

Do you offer free tickets for caregivers or assistants of people with disabilities?

Answer

Yes! Attendees who need support can request a free ticket for a caregiver. Please contact us and send the necessary proof so we can reserve their spot.