Candlelight: Phil Collins

Refunds are not possible under any circumstances. For more information, see our Terms and Conditions. For selected events, a ticket with Flexible Refund can also be purchased.

You can return your Flexible Refund ticket and receive a full refund if you contact us up to 48 hours before the experience begins. Please note that the ticket is not refundable if it is transferred to someone else.

No entry under 8 years old. Under 16s may only attend accompanied by an adult.

Yes, as long as you arrive together and all have tickets for the same zone. We recommend arriving early, and we'll do our best to seat you together.

Tickets cannot be purchased at the venue. All tickets must be bought before attending the event via the Fever app or website (www.feverup.com).

Guests who require assistance throughout the experience are entitled to 1 free ticket for their personal carer. Once you've purchased your ticket (it's essential to hold a valid ticket), please send us the relevant supporting documents. Once we've received these, we'll provide you with a voucher that you can use to get your free carer ticket in the Fever app (subject to availability). Please note that you'll need to show your regular ticket together with the carer ticket on entry.

Yes, although they are not included in the ticket price.

For safety reasons, only flameless candles are used.

Please set your phone to silent for the duration of the show. Photos and videos may only be taken during the last piece of music and without flash, provided this is announced by the musicians.

Candlelight concerts take place in beautiful historic venues, where the temperature can vary depending on the season. We therefore recommend wearing suitable clothing so you can enjoy the experience to the full.

At Mozartsäle Hamburg, Moorweidenstraße 36, 20146 Hamburg.

Public transport: Take the S-Bahn S11, S21 or S31 to Dammtor (Messe/CCH) station, from where it's about a 5-minute walk. Take the U-Bahn U1 to Stephansplatz, from where it's about a 10-minute walk. Several bus lines stop at Dammtor, including lines 4 and 5. By car: Enter the address into your sat nav. There are a few paid car parks nearby, including the car park at Dammtor station.

Parking is available at the car park at Dammtor station and at the CCH, both about a 5 to 10-minute walk from Moorweidenstraße 36, or in limited spaces on the street.

Pets are not allowed, with the exception of service animals.

No, unfortunately the venue is not accessible.

With the Flexible Refund Ticket (for selected events), you can request a full refund if you decide not to attend the experience.

You can return your Flexible Refund Ticket and get a full refund if you contact us up to 48 hours before the experience starts. Please note that the ticket is not refundable if it is transferred to another person.

No documents are required to request your refund.

Please contact us to get your ticket refunded.

The concert lasts 60 minutes, with no interval planned. Doors open 30 minutes before the concert starts. Late entry after the concert has begun is not possible.

There is no dress code. We recommend dressing comfortably, in clothes suited to the season.

Seats are not numbered: they are assigned on arrival, first come first served, within the zone you purchased. To sit together, your whole group needs to arrive at the same time with tickets for the same zone.