Candlelight: Valentine's Day Special

The Candlelight: Valentine's Day Special in Donostia - San Sebastián lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Safety is our priority, which is why we decorate the space with LED candles. They recreate the warmth of traditional light without fire or heat, ensuring a magical and completely risk-free experience.

As these concerts take place in unique historic spaces, the temperature regulation varies with the seasons. We suggest coming in comfortable clothes adapted to the year's temperature to enjoy the experience to the fullest and without surprises.

There are no ticket sales at the Aquarium San Sebastián box office on the day of the event. We advise securing your spots in advance, managing everything comfortably through the Fever app or official website.

The venue has several zones with prices adjusted to the distance and perspective from the stage. Upon arriving at Aquarium San Sebastián, you'll be seated according to the order of entry and the type of ticket you purchased.

Of course! You can sit together. Just make sure you all arrive at the same time and have tickets for the same zone. We recommend coming at least half an hour early to make it easier for the team to seat you together.

To view your tickets, open the Fever app (available on Google Play and Apple App Store) and click on the "Tickets" section. Make sure you're using the same account you booked with. Your QR code will also be sent to you in the purchase confirmation email. Since they're digital, there's no need to print them.

Yes, you can transfer tickets for free by tapping "Transfer tickets" within the Fever app. If any issue arises during the process, contact us and provide the ticket number so we can check it.

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Try to arrive 30 minutes before the show to settle in easily. Doors will close promptly 5 minutes before the start, and they won't reopen once the concert begins, preventing any interruptions.

To have your photo taken with ease, arrive at least 30 minutes before time. Keep in mind that the photo session ends 10 minutes before the concert starts.

You'll be guided to the photo area right after you enter Aquarium San Sebastián. If you need help, just ask our staff, and they'll point you in the right direction.

Yes, of course! If you need assistance during the concert, you can request a free ticket for your caregiver or personal assistant. Just contact us by sending the document or proof that shows you need one.

Yes, the event takes place in an accessible venue with entrances adapted for wheelchair users and people with reduced mobility.