Candlelight: Tribute to Metallica

To ensure the safety of all guests, all candles are flameless.

Please arrive at least 30 minutes before the concert starts to get a seat in the zone you booked. The concert will start on time, and the audience must be seated beforehand. Out of respect for the musicians and the audience, latecomers will not be admitted.

Your phone must be switched to silent throughout the performance. Photos and videos are only allowed during the last piece and without flash, as indicated by our musicians.

Out of respect for the musicians and the audience, we ask that you only leave your seat in case of an emergency.

No. Tickets are not available on site; you can only buy them through the Fever app or the Fever website.

Yes, you can transfer tickets to another person free of charge. To do this, tap "Transfer tickets" on your ticket in the Fever app. If you need further help, contact us and provide your ticket order number.

For this experience, date changes are possible up to 48 hours in advance. To do this, contact us with the ticket ID of your purchase. Alternatively, you'll find your ticket in the "Tickets" section of the Fever app: if the option is enabled, you'll see the "Change date and/or time" button there, simply follow the steps shown. Refunds are not possible under any circumstances. For more information, see our Terms and Conditions.

Guests who need assistance during the concert can request a free ticket for their carer. To do this, contact us with proof of your assistance needs. Once we've received it, we'll send you a voucher that you can use to get the free carer's ticket in the Fever app (subject to availability). At the entrance, you'll need to show your regular ticket together with the carer's ticket.

You'll find your ticket in the "Tickets" section of the Fever app (available on the Apple App Store and Google Play). Log in using the same method you used to purchase. You can also find your QR code in your confirmation email. There's no need to print anything out: just show your ticket on your smartphone at the entrance.

Should the weather affect your experience in any way (change of venue or postponement), we'll of course notify you in advance by email.

The concert takes place at Klarissenkloster in Cologne: Kapellenstraße 51, 51103 Cologne.

By public transport, travel to the "Kalk Kapelle" stop. From Cologne city centre ("Heumarkt" stop), you can reach it in 10 minutes, for example on lines 1 and 9.

Drinks are available to purchase on site.

Pets are unfortunately not allowed at this venue, though service animals are welcome.

Yes, this venue is accessible.

Close to the venue you'll find the public "Parkplatz Köln Kalk" car park and the "Contipark Kalk" underground car park. The operator's rates apply.

There is no dress code. We recommend dressing comfortably, in clothes suited to the season.