Candlelight Christmas: Christmas Soundtracks

Question 1

How does seating assignment and zoning work?

Answer

The venue is divided into areas whose prices change according to proximity and view of the stage. Upon your arrival at Hotel Alfonso XIII, a Luxury Collection Hotel, Seville, you'll be shown your seat based on the order of entry and the section of your ticket.

Question 2

Can we sit together if we're a group?

Answer

Yes, we'll do everything we can to seat you together. To make it easier, you should enter the venue at the same time and have tickets for the same zone. We advise arriving at least 30 minutes before the start, and our team will assign you contiguous seats.

Question 3

Can tickets be bought at the Hotel Alfonso XIII, a Luxury Collection Hotel, Seville box office?

Answer

No! Tickets are not sold directly at the door or the Hotel Alfonso XIII, a Luxury Collection Hotel, Seville box office. If you want to attend, you'll have to buy your passes exclusively through Fever (on our official website or app).

Question 4

What time should I arrive? Is there a late entry policy?

Answer

We recommend arriving 30 minutes before the show to settle in comfortably. Doors close 5 minutes before the start, and to avoid disrupting the concert, no one is allowed in once the musicians are on stage.

Question 5

Will there be food and drink service at Hotel Alfonso XIII, a Luxury Collection Hotel, Seville?

Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 6

What temperature should I expect at the concert? What clothes should I wear?

Answer

Controlling the temperature in historic buildings is sometimes a challenge. Therefore, we recommend dressing according to the current season to ensure you stay comfortable throughout the event.

Question 7

Is there a dress code for Candlelight concerts?

Answer

There is no formal dress code for the event. We advise going for a comfortable style so you can enjoy the evening to the fullest.

Question 8

How long does the experience last?

Answer

The Candlelight Christmas: Christmas Soundtracks in Seville lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 9

Can I leave the venue during the performance?

Answer

Remember that, to avoid interrupting the show and those around you, you should remain in your seat throughout the concert unless an emergency occurs.

Question 10

Are real candles used in Candlelight concerts? Are they flammable?

Answer

Safety is our priority, which is why we decorate the space with LED candles. They recreate the warmth of traditional light without fire or heat, ensuring a magical and completely risk-free experience.

Question 11

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Answer

We appreciate you silencing your phone before the show. Recordings and photos without flash are reserved only for the last song of the performance, as communicated by the artists themselves.

Question 12

Where can I find my tickets for Candlelight Christmas: Christmas Soundtracks in Seville?

Answer

Go to the Fever app (available on Apple App Store or Google Play) and head straight to the "Tickets" section to see them. Just make sure you're logged in with the same user you paid with. You'll also have your QR code in the purchase confirmation email. They're digital, so no printing is needed!

Question 13

Can I transfer or send my tickets to another person?

Answer

You can transfer your tickets for free to anyone. Just open the Fever app and click "Transfer Tickets." If you need additional support, contact us through our help center sharing your ticket number.

Question 14

Can tickets for Candlelight Christmas: Christmas Soundtracks be gifted?

Answer

Yes! The perfect present is a Candlelight Gift Card valid for any concert in your country, so the recipient can choose the event that suits them best. If you prefer to gift a ticket you already have, remember you can easily send it using the "Transfer Tickets" feature in the app.

Question 15

What is the cancellation and refund policy?

Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 16

What is "Candlelight Photo"?

Answer

Enjoy a special photography experience in our decorated Hotel Alfonso XIII, a Luxury Collection Hotel, Seville area with this pack. You'll take home an instant photo printed with the classic Polaroid touch.

Question 17

Can I buy "Candlelight Photo" photos at Hotel Alfonso XIII, a Luxury Collection Hotel, Seville?

Answer

Photos can be bought at Hotel Alfonso XIII, a Luxury Collection Hotel, Seville as long as the quota hasn't been filled. Customers who buy the photo opportunity through the website when purchasing their concert tickets have priority over those who buy at the venue. Purchases at the venue can only be made with a credit/debit card; cash is not accepted.

Question 18

When should I arrive to have my photo taken?

Answer

Try to arrive 30 minutes early to ensure your photo session goes smoothly. Photos are always taken before the event, and the space will close 10 minutes before the start.

Question 19

When will I receive the photo?

Answer

Pick your favorite image before it's printed. You'll be able to collect the physical photo as soon as the show ends. Please don't leave without it, as it won't be kept for later.

Question 20

Where do I have to go to have my photo taken?

Answer

When you arrive at Hotel Alfonso XIII, a Luxury Collection Hotel, Seville, our staff will show you where the photo area is set up. Feel free to ask any member of our team if you have any questions.

Question 21

What does the "Pack of 3 candles" include? Are they real?

Answer

You'll get a set of 3 high-quality LED-lit candles that achieve the same visual effect as real ones. They're perfect for creating an intimate atmosphere in your home with total safety and zero risk.

Question 22

What is the "Pack of 3 candles" pickup and return policy?

Answer

Your purchases made through Fever are delivered at the venue. Remember that the "Pack of 3 candles" does not have a refund or exchange policy because all purchases for this event are final.

Question 23

Are pets or animals allowed in Hotel Alfonso XIII, a Luxury Collection Hotel, Seville? What about service animals?

Answer

Pets are not allowed in the venue, but guide dogs and assistance dogs are welcome.

Question 24

Do you offer free tickets for caregivers or assistants of people with disabilities?

Answer

Yes, spectators who need assistance during this experience are entitled to request a free pass for their personal assistant or caregiver. Please contact us with proof that you need a ticket for an assistant.

Question 25

Is Hotel Alfonso XIII, a Luxury Collection Hotel, Seville accessible for people with reduced mobility (PRM)?

Answer

Unfortunately, this experience cannot be held in an accessible venue. We do our best to make all our experiences inclusive and suggest you check out other experiences in your city.