Question 1

How long does the experience last?

Accepted Answer

The ﻿Candlelight Spring: Vivaldi's Four Seasons in Alicante lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 2

Are real candles used in Candlelight concerts? Are they flammable?

Accepted Answer

No need to worry about fire. For everyone's safety, we use LED candles that simulate real light. This eliminates any danger and they don't emit heat.

Question 3

What temperature should I expect at the concert? What clothes should I wear?

Accepted Answer

As these concerts take place in unique historic spaces, the temperature regulation varies with the seasons. We suggest coming in comfortable clothes adapted to the year's temperature to enjoy the experience to the fullest and without surprises.

Question 4

Will there be food and drink service at Archaeological Museum of Alicante?

Accepted Answer

You will be able to buy drinks at this event; however, there will be no food available.

Question 5

Can I leave the venue during the performance?

Accepted Answer

Out of respect for the musicians and the other audience members, we ask that you not leave your seat unless it's an emergency. We want everyone to enjoy the show without interruptions.

Question 6

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Accepted Answer

Keep your device on silent during the event. You can only capture photos and videos (always without flash) in the final piece when the musicians signal you from the stage.

Question 7

Can tickets be bought at the Archaeological Museum of Alicante box office?

Accepted Answer

It's not possible to buy your tickets directly at Archaeological Museum of Alicante. Tickets are available exclusively through Fever, either by visiting the official website or downloading the mobile app.

Question 8

How does seating assignment and zoning work?

Accepted Answer

The venue's zones have different prices depending on visibility and proximity to the stage. Your seat will be assigned by our team when you arrive at Archaeological Museum of Alicante, always respecting the order of arrival and the sector.

Question 9

Can we sit together if we're a group?

Accepted Answer

Yes, you can sit together! To ensure contiguous seats, you need to arrive together and have passes for the same zone. We recommend arriving 30 minutes early so our team can seat you together easily.

Question 10

Can tickets for ﻿Candlelight Spring: Vivaldi's Four Seasons be gifted?

Accepted Answer

Absolutely! Surprise anyone with a Gift Card valid for all Candlelight events in your country, letting them choose their ideal concert. If you've already bought a specific pass, send it free of charge using the "Transfer Tickets" tool in our app.

Question 11

What is "Candlelight Photo"?

Accepted Answer

With this exclusive add-on, you'll enjoy a personalized photo session in a specially decorated area of Archaeological Museum of Alicante and receive an instant Polaroid-style capture as a keepsake.

Question 12

Can I buy "Candlelight Photo" photos at Archaeological Museum of Alicante?

Accepted Answer

Yes! You can buy your photo pack directly at Archaeological Museum of Alicante as long as it hasn't sold out. Keep in mind that if you get it in advance online, you'll have priority access, and only card payments are accepted at the venue, not cash.

Question 13

When will I receive the photo?

Accepted Answer

Select your favorite shot, and our team will print it while you enjoy the show. Don't forget to collect your keepsake when the event ends, as it won't be possible to store it for afterwards.

Question 14

What does the "Pack of 3 candles" include? Are they real?

Accepted Answer

This pack contains 3 LED candles that imitate the warm glow characteristic of a real candle. Since they have no fire, they are safe and perfect for adding a cozy touch to your home.

Question 15

What is the "Pack of 3 candles" pickup and return policy?

Accepted Answer

Packages you buy online will be ready for pickup at the concert. Keep in mind that the "Pack of 3 candles" is exclusive to that day and venue, so we do not accept returns or refunds.

Question 16

Where can I find my tickets for ﻿Candlelight Spring: Vivaldi's Four Seasons in Alicante?

Accepted Answer

Your tickets are saved in the "Tickets" section within the Fever app (available on Apple App Store or Google Play). Simply log in with the same account or method you used to buy them. You'll also receive a confirmation email with your QR code. Being 100% digital tickets, there's no need to print anything.

Question 17

Can I transfer or send my tickets to another person?

Accepted Answer

Yes, you can transfer tickets for free by tapping "Transfer tickets" within the Fever app. If any issue arises during the process, contact us and provide the ticket number so we can check it.

Question 18

What is the cancellation and refund policy?

Accepted Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 19

What time should I arrive? Is there a late entry policy?

Accepted Answer

We recommend arriving about 30 minutes before the concert starts so you can settle in comfortably. The doors will close 5 minutes before the start, and once the show begins, late entry will not be allowed to avoid interrupting the musicians and other attendees.

Question 20

When should I arrive to have my photo taken?

Accepted Answer

Your photo will be taken before the concert, and the session will close 10 minutes before the show begins. Please come half an hour early so our team can assist you.

Question 21

Where do I have to go to have my photo taken?

Accepted Answer

Once you enter Archaeological Museum of Alicante, our staff will tell you where the photo area is. Don't hesitate to approach any of our employees if you have any questions.

Question 22

Is there parking available at Archaeological Museum of Alicante?

Accepted Answer

Unfortunately, there is no parking available for attendees, so we recommend using public transportation.

Question 23

Is there a dress code for Candlelight concerts?

Accepted Answer

The dress code is completely casual and free. The essential thing for enjoying the experience to the fullest is that you choose comfortable clothes.

Question 24

Are pets or animals allowed in Archaeological Museum of Alicante? What about service animals?

Accepted Answer

Unfortunately, pets are not allowed in Archaeological Museum of Alicante, but assistance dogs and guide dogs are welcome.

Question 25

Do you offer free tickets for caregivers or assistants of people with disabilities?

Accepted Answer

Yes, spectators who need assistance during this experience are entitled to request a free pass for their personal assistant or caregiver. Please contact us with proof that you need a ticket for an assistant.

Question 26

Is Archaeological Museum of Alicante accessible for people with reduced mobility (PRM)?

Accepted Answer

Yes, the event takes place in an accessible venue with entrances adapted for wheelchair users and people with reduced mobility.

In short About the concert

Experience highlights Why you'll love it

The genius music of Vivaldi, illuminated

Surrounded by a thousand candles

An extraordinary setting

Gallery

On the day How it works

Reviews What guests are saying

About the venueArchaeological Museum of Alicante

FAQs Frequently asked questions

Need help?

Select date and session

Select date and session

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