Candlelight: The World of Joe Hisaishi

All guests must be 8 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult.

You can find your ticket in the “Tickets” section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase. You will also find your QR code in your purchase confirmation email.

Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, you can refer to our T&Cs.

No refunds are allowed unless a flexible cancellation ticket has been purchased. Exchanges to other dates and/or times are permitted up to 48 hours before the start time of the originally purchased event and are based on availability. Please contact us directly to change your ticket.

The Meeting Hall, Paul Kelly Lane, Adelaide SA 5000.

Travelling to the Meeting Hall via public transport is easy. The Adelaide Railway Station is a 10-minute walk away, the tram stops regularly in front of the Adelaide Town Hall at the Pirie Street station, and there is regular bus access from all corners of the city. Please note the entrance to the venue is via Paul Kelly Lane.

No.

Animals are not allowed, except for service animals.

Yes.

Just a five-minute walk from the Meeting Hall, get safe undercover parking at UPark Topham Mall. UPark Topham Mall is located at 52-54 Waymouth Street with entry and exit onto Waymouth Street at the Bentham Street intersection. Opening hours: Sunday to Thursday 6.00am to midnight; Friday and Saturday 6.00am to 2.00am; public holidays 6.00am to midnight. Visit UPark's website for more information: www.upark.com.au/car-parks/topham/

This package offers a unique photo experience, exclusively available to guests who purchase it. You'll have the opportunity to have your photo taken in a specially designated area we've set up. As a souvenir, you'll receive a printed picture in a polaroid style. Each purchase offers 1 instant picture.

Photos can be purchased at the venue, provided we haven't reached the sold-out threshold. Customers who purchase the photo opportunity via the website when they purchase their concert tickets enjoy priority over those who make on-site purchases. On-site purchases are limited to credit card transactions only, no cash will be accepted.

Your photo will be taken prior to the event, and the photo experience will conclude 10 minutes before the concert starts. Please ensure you arrive at least 30 minutes prior to the beginning of the concert to allow us sufficient time to take your photo.

You will have the opportunity to choose your picture before it is printed. Our staff will be responsible for printing them during the concert, allowing you to collect your pictures at the exit afterward. Please ensure, before leaving, that you have your physical pictures with you, as we will be unable to retain any pictures for you. In the event that a user forgets about the experience and leaves without taking their pictures, we regret that we won't be able to provide a refund or reschedule the opportunity.

The venue staff will provide explanations about the photo experience once you are inside the venue where it is located. Additionally, announcements will be made to ensure that attendees do not forget about this special experience. Please do not hesitate to approach any of our staff members if you have any questions.

You will have a QR code emailed to you; this will be in a separate email from your concert ticket confirmation. Please have your QR code validated by the photographer at the venue in order for us to take your picture.

Refunds are not permitted unless the photo opportunity is canceled for internal reasons. In such an event, you will receive a refund for the purchased photo opportunity.

For everyone's safety, the candles are LED: they recreate the glow of a flame without real fire, so they don't burn and pose no risk.

Please keep your phone on silent throughout the performance. Photos and videos are only allowed when the musicians say so, and always without flash.

There is no dress code. We recommend dressing comfortably, in clothes suited to the season.

Seats are not numbered: they are assigned on arrival, first come first served, within the zone you purchased. To sit together, your whole group needs to arrive at the same time with tickets for the same zone.