Question 1

How long does the experience last?

Accepted Answer

The ﻿Candlelight: The Best of Hans Zimmer in Valencia lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 2

Are real candles used in Candlelight concerts? Are they flammable?

Accepted Answer

No need to worry about fire. For everyone's safety, we use LED candles that simulate real light. This eliminates any danger and they don't emit heat.

Question 3

What temperature should I expect at the concert? What clothes should I wear?

Accepted Answer

The historic spaces where the events take place can have temperature variations depending on the date. We advise dressing in clothes suitable for the season so you can enjoy the concert with the utmost comfort.

Question 4

Will there be food and drink service at Ateneu Mercantil de València?

Accepted Answer

You will be able to buy drinks at this event; however, there will be no food available.

Question 5

Can I leave the venue during the performance?

Accepted Answer

Out of respect for the artists on stage and the other attendees, we kindly ask that you not leave your seat unless it's an emergency.

Question 6

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Accepted Answer

Out of respect for the artists and the audience, keep your phone on silent. You can take photos and videos without flash as a special exception in the last piece, as soon as the musicians indicate.

Question 7

Can tickets be bought at the Ateneu Mercantil de València box office?

Accepted Answer

We're sorry, but there will be no ticket sales at the entrances or the Ateneu Mercantil de València box office. To avoid missing out, get your ticket online through the Fever app or our official website.

Question 8

How does seating assignment and zoning work?

Accepted Answer

We divide the space into sections with prices that vary based on how close you are to the stage and visibility. As soon as you enter Ateneu Mercantil de València, staff will seat you in the order that attendees arrive within your zone.

Question 9

Can we sit together if we're a group?

Accepted Answer

Yes, we'll do everything we can to seat you together. To make it easier, you should enter the venue at the same time and have tickets for the same zone. We advise arriving at least 30 minutes before the start, and our team will assign you contiguous seats.

Question 10

Can tickets for ﻿Candlelight: The Best of Hans Zimmer be gifted?

Accepted Answer

Definitely! You can purchase a Gift Card that lets them choose their concert and date, or if you've already bought tickets for a specific day, you can gift those by using the "Transfer Tickets" button in the Fever app.

Question 11

What is "Candlelight Photo"?

Accepted Answer

This pack gives you access to a unique photography session at Ateneu Mercantil de València. To make sure you always remember the experience, we'll give you an instant Polaroid-format print.

Question 12

Can I buy "Candlelight Photo" photos at Ateneu Mercantil de València?

Accepted Answer

Photos will be on sale at Ateneu Mercantil de València depending on the day's availability. If you decide to buy them there, remember that only card payments are accepted and that attendees who purchased the package online in advance will have priority for the session.

Question 13

When will I receive the photo?

Accepted Answer

Pick your favorite image before it's printed. You'll be able to collect the physical photo as soon as the show ends. Please don't leave without it, as it won't be kept for later.

Question 14

What does the "Pack of 3 candles" include? Are they real?

Accepted Answer

This pack contains 3 LED candles that imitate the warm glow characteristic of a real candle. Since they have no fire, they are safe and perfect for adding a cozy touch to your home.

Question 15

What is the "Pack of 3 candles" pickup and return policy?

Accepted Answer

All packages purchased online must be picked up at the designated venue location during the event. Since the "Pack of 3 candles" is tied to the specific date and location of the Candlelight event, all additional candle packages purchased online and picked up on-site are non-refundable and non-returnable. All sales are final.

Question 16

Where can I find my tickets for ﻿Candlelight: The Best of Hans Zimmer in Valencia?

Accepted Answer

You can find your ticket in the "Tickets" section of the Fever app (available on Apple App Store or Google Play). Remember to log in with the same account you used to make the purchase. You'll also find your QR code in the purchase confirmation email. Your tickets are digital, and you don't need to print them.

Question 17

Can I transfer or send my tickets to another person?

Accepted Answer

You can transfer your tickets for free to anyone. Just open the Fever app and click "Transfer Tickets." If you need additional support, contact us through our help center sharing your ticket number.

Question 18

What is the cancellation and refund policy?

Accepted Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 19

What time should I arrive? Is there a late entry policy?

Accepted Answer

We recommend arriving about 30 minutes before the concert starts so you can settle in comfortably. The doors will close 5 minutes before the start, and once the show begins, late entry will not be allowed to avoid interrupting the musicians and other attendees.

Question 20

When should I arrive to have my photo taken?

Accepted Answer

Your photo will be taken before the concert, and the session will close 10 minutes before the show begins. Please come half an hour early so our team can assist you.

Question 21

Where do I have to go to have my photo taken?

Accepted Answer

As soon as you enter Ateneu Mercantil de València, you'll see our team ready to point you to the photo area. Feel free to ask us any questions you may have!

Question 22

Is there parking available at Ateneu Mercantil de València?

Accepted Answer

Unfortunately, there is no parking available for attendees, so we recommend using public transportation.

Question 23

Is there a dress code for Candlelight concerts?

Accepted Answer

The dress code is completely casual and free. The essential thing for enjoying the experience to the fullest is that you choose comfortable clothes.

Question 24

Are pets or animals allowed in Ateneu Mercantil de València? What about service animals?

Accepted Answer

We're sorry, but pets are not permitted in the venue. However, if you're coming with a guide or assistance dog, you'll have no issues.

Question 25

Do you offer free tickets for caregivers or assistants of people with disabilities?

Accepted Answer

Of course, it's totally possible to get a free pass for your assistant or caregiver. Just contact us with a quick message and we'll sort everything out as soon as we can.

Question 26

Is Ateneu Mercantil de València accessible for people with reduced mobility (PRM)?

Accepted Answer

Yes, the event takes place in an accessible venue with entrances adapted for wheelchair users and people with reduced mobility.

﻿Candlelight: The Best of Hans Zimmer

Hans Zimmer's music, reimagined live

Surrounded by a thousand candles

An extraordinary setting

Candlelight: The Best of Hans Zimmer

Candlelight: Tribute to Mecano

Candlelight: Tribute to Marc Anthony

Candlelight: The Best of Zarzuela

Candlelight: Queen vs. ABBA

Candlelight: Tribute to Michael Jackson

Candlelight: Taylor Swift Tribute

Candlelight: Vivaldi's Four Seasons

Candlelight: Ed Sheeran vs Coldplay

Candlelight: The Innate Law

Serial Killer Speakeasy - Valencia

The Jury Experience - Death by AI: Who Pays the Price?

The Jazz Room: Tribute to Frank Sinatra and Louis Armstrong

Nanpa Básico at Auditorio Roig Arena, Valencia 2026

The Jury Experience - Angel of Death: Mercy or Murder?

Edgar Allan Poe Speakeasy Valencia

Primavera Sound Barcelona 2027

Gira Iñigo Quintero in Valencia

Funzo in Valencia

An Idiot’s Guide to Wine: Comedy Over Drinks

Ballet of Lights: Sleeping Beauty in a dazzling show

Dalia Gutmann in Valencia

Carolina Durante at Roig Arena, Valencia 2026

Macaco in Valencia

FORMULA 1 LENOVO GRAN PREMIO DE ESPAÑA 2027

Concerts

Music Events

Festivals

Fever Originals

Candlelight Concerts