Question 1

How long does the experience last?

Accepted Answer

The ﻿Candlelight: Coldplay vs. Imagine Dragons in Alicante lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 2

Are real candles used in Candlelight concerts? Are they flammable?

Accepted Answer

To ensure you enjoy safely, all our candles are LED. They perfectly recreate the flicker and warmth of a real flame but without fire, heat, or any risk to your safety.

Question 3

What temperature should I expect at the concert? What clothes should I wear?

Accepted Answer

Since we often choose historic and monumental venues for the event, the temperature sometimes depends on the outside weather. We recommend dressing appropriately for the time of year to ensure a comfortable and pleasant evening.

Question 4

Will there be food and drink service at Archaeological Museum of Alicante?

Accepted Answer

You will be able to buy drinks at this event; however, there will be no food available.

Question 5

Can I leave the venue during the performance?

Accepted Answer

To maintain the utmost respect for the audience and musicians, leaving your seat will only be allowed if there is a real urgency.

Question 6

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Accepted Answer

Your phone must be on silent throughout the concert. You can only take photos and videos without flash during the last piece, as indicated by the musicians on stage.

Question 7

Can tickets be bought at the Archaeological Museum of Alicante box office?

Accepted Answer

We're sorry, but there will be no ticket sales at the entrances or the Archaeological Museum of Alicante box office. To avoid missing out, get your ticket online through the Fever app or our official website.

Question 8

How does seating assignment and zoning work?

Accepted Answer

The venue is divided into sections with different prices based on visibility and proximity to the stage. Our team will seat you on a first-come, first-served basis at Archaeological Museum of Alicante, always within the zone you selected when purchasing your ticket.

Question 9

Can we sit together if we're a group?

Accepted Answer

Yes, you can sit together perfectly. To ensure contiguous seats, the whole group must arrive at the same time and have tickets in the same category. We suggest coming 30 minutes early so our team can seat you together without any problem.

Question 10

Can tickets for ﻿Candlelight: Coldplay vs. Imagine Dragons be gifted?

Accepted Answer

Of course! Gift Candlelight by buying a Gift Card for them to select their preferred show and time. If you already have a fixed-date ticket, share it as a gift by clicking "Transfer Tickets" in the Fever app.

Question 11

What is "Candlelight Photo"?

Accepted Answer

Get this pack to enjoy an exclusive photo session in a special area inside Archaeological Museum of Alicante. You'll take home an instant physical Polaroid photo as the perfect souvenir.

Question 12

Can I buy "Candlelight Photo" photos at Archaeological Museum of Alicante?

Accepted Answer

Photos can be bought at Archaeological Museum of Alicante as long as the quota hasn't been filled. Customers who buy the photo opportunity through the website when purchasing their concert tickets have priority over those who buy at the venue. Purchases at the venue can only be made with a credit/debit card; cash is not accepted.

Question 13

When will I receive the photo?

Accepted Answer

Select your favorite shot, and our team will print it while you enjoy the show. Don't forget to collect your keepsake when the event ends, as it won't be possible to store it for afterwards.

Question 14

What does the "Pack of 3 candles" include? Are they real?

Accepted Answer

This special pack contains 3 decorative LED candles that simulate the glow and cozy ambiance of real light. They are the perfect alternative for adding warmth to your home in a clean and safe way.

Question 15

What is the "Pack of 3 candles" pickup and return policy?

Accepted Answer

The pickup of your online purchases is handled directly at the venue on the day of the show. Returns and refunds of the "Pack of 3 candles" are not accepted as it is strictly associated with the date and location of the concert.

Question 16

Where can I find my tickets for ﻿Candlelight: Coldplay vs. Imagine Dragons in Alicante?

Accepted Answer

To view your tickets, open the Fever app (available on Google Play and Apple App Store) and click on the "Tickets" section. Make sure you're using the same account you booked with. Your QR code will also be sent to you in the purchase confirmation email. Since they're digital, there's no need to print them.

Question 17

Can I transfer or send my tickets to another person?

Accepted Answer

It's easy and completely free to send your tickets to anyone you want. Just select the "Transfer tickets" option within your Fever app ticket. For any other inquiries or additional help, contact us with your ticket number included.

Question 18

What is the cancellation and refund policy?

Accepted Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 19

What time should I arrive? Is there a late entry policy?

Accepted Answer

We recommend arriving about 30 minutes before the concert starts so you can settle in comfortably. The doors will close 5 minutes before the start, and once the show begins, late entry will not be allowed to avoid interrupting the musicians and other attendees.

Question 20

When should I arrive to have my photo taken?

Accepted Answer

Try to arrive 30 minutes early to ensure your photo session goes smoothly. Photos are always taken before the event, and the space will close 10 minutes before the start.

Question 21

Where do I have to go to have my photo taken?

Accepted Answer

You'll get directions to the photo area once you enter Archaeological Museum of Alicante. If you have any questions, any of our staff will be happy to help you.

Question 22

Is there parking available at Archaeological Museum of Alicante?

Accepted Answer

Unfortunately, there is no parking available for attendees, so we recommend using public transportation.

Question 23

Is there a dress code for Candlelight concerts?

Accepted Answer

We don't require any formal dress code. We suggest coming in casual, comfortable clothes; the main thing for us is that you feel good throughout the concert.

Question 24

Are pets or animals allowed in Archaeological Museum of Alicante? What about service animals?

Accepted Answer

Pets are not allowed in the venue, but guide dogs and assistance dogs are welcome.

Question 25

Do you offer free tickets for caregivers or assistants of people with disabilities?

Accepted Answer

We offer free passes for caregivers or personal assistants of people who need support. Contact us with the necessary documentation, and our team will take care of the arrangements.

Question 26

Is Archaeological Museum of Alicante accessible for people with reduced mobility (PRM)?

Accepted Answer

Yes, the event takes place in an accessible venue with entrances adapted for wheelchair users and people with reduced mobility.

In short About the concert

Experience highlights Why you'll love it

Two stadium legends, reimagined live

Surrounded by a thousand candles

An extraordinary setting

Gallery

On the day How it works

Reviews What guests are saying

User Photo Gallery Photos from our fans

About the venueArchaeological Museum of Alicante

FAQs Frequently asked questions

Need help?

Select date and session

Select date and session

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