Question 1

Can I buy tickets at the venue?

Accepted Answer

Tickets cannot be bought at the venue. All tickets must be purchased via the app or the website (www.feverup.com) before attending the event.

Question 2

Can I book a ticket for my caretaker?

Accepted Answer

Guests who need assistance throughout the experience are entitled to 1 free ticket for their personal caretaker. Once you've bought your ticket (you must hold a valid ticket before applying), please send us the relevant supporting documents. Once we've received these, we'll provide you with a code you can use to get your free caretaker ticket in the Fever app, subject to availability. Please note that you'll need to show your regular ticket together with the caretaker ticket at entry.

Question 3

Is there an age requirement for the event?

Accepted Answer

All guests must be at least 8 years old to attend. Anyone under 16 must be accompanied by an adult.

Question 4

Can I change my ticket, and are refunds possible?

Accepted Answer

Subject to availability, changes of date and/or time are allowed up to 24 hours before the experience starts. Please contact us quoting your ticket ID. Refunds are not possible under any circumstances — unless you booked a Flexible Refund ticket for a select event: you can return it up to 48 hours before the experience starts and get a full refund, with no documents required (contact us here). Please note the Flexible Refund ticket is not refundable if it has been transferred to another user.

Question 5

Where does the experience take place?

Accepted Answer

The experience takes place at Apostel-Paulus-Kirche (Grunewaldstraße 77A / corner of Akazienstraße, 10823 Berlin-Schöneberg). The nearest U-Bahn station is Eisenacher Straße.

Question 6

Is the experience indoor or outdoor?

Accepted Answer

The experience takes place indoors, with assigned seating.

Question 7

How long does the experience last?

Accepted Answer

The concert lasts 65 minutes, with no intermission. Doors open 30 minutes before the concert starts. Latecomers cannot be admitted once the concert has begun.

Question 8

Is food or drink available?

Accepted Answer

No, no food or drinks are sold on site.

Question 9

Can I bring animals?

Accepted Answer

Pets are not allowed, except for service animals. Please fill in this form if you'll be accompanied by a service animal.

Question 10

Is the venue wheelchair accessible?

Accepted Answer

Yes, the church is wheelchair accessible. Please send a short email to hello@feverup.com so we can prepare everything.

Question 11

Is there parking available?

Accepted Answer

There is no on-site parking.

Question 12

What is "Candlelight Photo" and how does it work?

Accepted Answer

This package offers a unique photo experience, exclusive to guests who book it: you'll be photographed in a specially set-up area, with your photo session taking place before or (preferably) after the concert. You'll choose your photos on site and receive a printed Polaroid-style instant photo per purchase as a keepsake, which you must collect on site — we're unable to keep it for later. As proof of your booking, you'll receive a separate QR code by email to show the photographer on site.

Question 13

Can I buy "Candlelight Photos" at the venue, and can I get a refund?

Accepted Answer

Photos can be bought at the venue until sold out (guests who book the photo experience online in advance are given priority); only card payments are accepted on site. Refunds are only available if the photo experience has to be cancelled for reasons within our control.

﻿Candlelight: Ed Sheeran & Coldplay

Two storytellers, one unforgettable concert

Surrounded by a thousand candles

An extraordinary setting

﻿Candlelight: Queen & ABBA