Candlelight: Ed Sheeran & Coldplay

There's a small bar on site. Bringing your own food or drinks is not allowed.

Unfortunately, wheelchair-accessible seating is no longer available for these events. The venue is not wheelchair accessible and does not have accessible toilets.

The venue doesn't have its own car park, but there are parking garages nearby (Groß St. Martin, Philharmonie and the Am Dom car park).

The 'Candlelight Photo' package offers an exclusive photo experience for guests who add it on: you'll be photographed in a specially set-up area and receive a printed Polaroid-style instant photo as a keepsake. Photos can be bought at the venue until they sell out (card payment only, no cash), and guests who book the package online together with their ticket get priority over those buying on site. The photo session usually takes place after the concert; your photos are printed on site and must be collected then, as they cannot be kept for later (no refund or new appointment if you leave without them). As proof of your booking, you'll receive a separate QR code by email to show the photographer. Refunds for the photo experience are only given if it has to be cancelled for reasons within our control.

There are tickets for Zone A, B and C.

No, tickets cannot be purchased at the venue. All tickets must be bought via the app or website (www.feverup.com) before attending the event.

Guests who need support throughout the experience are entitled to 1 free ticket for their personal companion. After purchasing your own ticket, please send us the relevant supporting documents so we can provide you with a voucher for the free companion ticket (subject to availability). You must show your regular ticket together with the companion ticket at entry.

The experience takes place at Senftöpfchen Theater (Große Neugasse 2-4, 50667 Cologne).

Yes, you'll automatically be assigned the best available seat within your chosen price zone. To sit together with friends or family, make sure all tickets are bought in the same purchase. Once assigned, seats cannot be changed afterwards or on site.

Pets are not allowed, except for service animals.