Question 1

How long does the experience last?

Accepted Answer

The ﻿Candlelight: Tribute to Hans Zimmer in Seville lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 2

Are real candles used in Candlelight concerts? Are they flammable?

Accepted Answer

No need to worry, the candles are all LED technology and replicate the light of a flame identically. Without real fire, they don't emit heat and aren't flammable.

Question 3

What temperature should I expect at the concert? What clothes should I wear?

Accepted Answer

As these concerts take place in unique historic spaces, the temperature regulation varies with the seasons. We suggest coming in comfortable clothes adapted to the year's temperature to enjoy the experience to the fullest and without surprises.

Question 4

Will there be food and drink service at Casa de Salinas?

Accepted Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 5

Can I leave the venue during the performance?

Accepted Answer

To maintain the utmost respect for the audience and musicians, leaving your seat will only be allowed if there is a real urgency.

Question 6

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Accepted Answer

Don't forget to silence your phone to fully immerse yourself in the atmosphere. Taking photos and videos without flash is only allowed in the concert's closing, when the musicians give the signal.

Question 7

Can tickets be bought at the Casa de Salinas box office?

Accepted Answer

It's not possible to buy your tickets directly at Casa de Salinas. Tickets are available exclusively through Fever, either by visiting the official website or downloading the mobile app.

Question 8

How does seating assignment and zoning work?

Accepted Answer

The venue is divided into areas whose prices change according to proximity and view of the stage. Upon your arrival at Casa de Salinas, you'll be shown your seat based on the order of entry and the section of your ticket.

Question 9

Can we sit together if we're a group?

Accepted Answer

Of course! To sit together, it's important that you and your companions arrive at the same time and have tickets for the same zone. We recommend arriving 30 minutes before the concert starts, and our team will do everything possible to seat you together.

Question 10

Can tickets for ﻿Candlelight: Tribute to Hans Zimmer be gifted?

Accepted Answer

Definitely! You can purchase a Gift Card that lets them choose their concert and date, or if you've already bought tickets for a specific day, you can gift those by using the "Transfer Tickets" button in the Fever app.

Question 11

What is "Candlelight Photo"?

Accepted Answer

Take home an unforgettable memory! This pack offers you an exclusive mini photo session inside Casa de Salinas. You'll instantly take home a printed Polaroid-style photograph.

Question 12

Can I buy "Candlelight Photo" photos at Casa de Salinas?

Accepted Answer

You can buy your photo experience at Casa de Salinas if the quota hasn't been reached yet. Just remember that we don't accept cash in the venue, only card, and that online purchases have priority.

Question 13

When will I receive the photo?

Accepted Answer

Choose your favorite photo before it goes to print. Our team will prepare it during the concert for you to collect right when it ends. Don't forget to take it with you when you leave, as we can't keep it for another day!

Question 14

What does the "Pack of 3 candles" include? Are they real?

Accepted Answer

The package includes 3 high-quality LED candles that perfectly recreate the warm, flickering glow of candlelight. They are not real, so they are completely safe and ideal for decorating your home.

Question 15

What is the "Pack of 3 candles" pickup and return policy?

Accepted Answer

Your purchases made through Fever are delivered at the venue. Remember that the "Pack of 3 candles" does not have a refund or exchange policy because all purchases for this event are final.

Question 16

Where can I find my tickets for ﻿Candlelight: Tribute to Hans Zimmer in Seville?

Accepted Answer

Check the "Tickets" section in the Fever app (available on Google Play and Apple App Store) by logging in with the same method you used for the purchase. If you don't have the app handy, you can find them in your inbox: the confirmation email includes your QR code. Remember, you don't need to bring anything printed.

Question 17

Can I transfer or send my tickets to another person?

Accepted Answer

The Fever app gives you the option to transfer your tickets free of charge using the "Transfer Tickets" feature. If you need help managing it, contact us and remember to include your ticket number.

Question 18

What is the cancellation and refund policy?

Accepted Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 19

What time should I arrive? Is there a late entry policy?

Accepted Answer

To enjoy the experience stress-free, we recommend arriving 30 minutes before the music starts. Remember, access is cut off 5 minutes before the beginning, and the doors won't open once the concert starts to keep the atmosphere intact.

Question 20

When should I arrive to have my photo taken?

Accepted Answer

Try to arrive 30 minutes early to ensure your photo session goes smoothly. Photos are always taken before the event, and the space will close 10 minutes before the start.

Question 21

Where do I have to go to have my photo taken?

Accepted Answer

As soon as you enter Casa de Salinas, you'll see our team ready to point you to the photo area. Feel free to ask us any questions you may have!

Question 22

Is there parking available at Casa de Salinas?

Accepted Answer

Unfortunately, there is no parking available for attendees, so we recommend using public transportation.

Question 23

Is there a dress code for Candlelight concerts?

Accepted Answer

The dress code is completely casual and free. The essential thing for enjoying the experience to the fullest is that you choose comfortable clothes.

Question 24

Are pets or animals allowed in Casa de Salinas? What about service animals?

Accepted Answer

Unfortunately, pets are not allowed in Casa de Salinas, but assistance dogs and guide dogs are welcome.

Question 25

Do you offer free tickets for caregivers or assistants of people with disabilities?

Accepted Answer

Yes, of course! If you need assistance during the concert, you can request a free ticket for your caregiver or personal assistant. Just contact us by sending the document or proof that shows you need one.

Question 26

Is Casa de Salinas accessible for people with reduced mobility (PRM)?

Accepted Answer

Yes, the event takes place in an accessible venue with entrances adapted for wheelchair users and people with reduced mobility.

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