GLOBAL PRIVACY NOTICE
Effective date: 1 April 2024
Index
2. Our values and why do you need to read this Global Privacy Notice 2
4. What type of Personal Data we may collect and use about you? 2
5. How can we use your Personal Data? 4
6. How do we use your Personal Data for marketing? 5
6.1 Experience discovery and recommendation 5
6.4 Third-party advertising companies 6
7. How we share your Personal Data and who we share it with 7
8. International data transfers 8
9. Cookies and tracking technologies 8
12. Personal Data from third data subjects 9
13. Your rights and how to exercise these rights 9
15. Changes to this Privacy Notice 10
16. Complaints, questions and suggestions 10
Annex I - Data Protection Authorities and Privacy Notice variations by country 11
We are Fever Labs Inc. ("Fever"), domiciled in the United States of America, with TIN: 99-0368536, registered at 76 Greene Street, New York, New York 10012, and we operate the Website www.feverup.com and all of the webpages, subdomains, country level domain variants and subparts of those Websites (collectively, our "Websites") as well as our free applications (the "Apps", and jointly with the Websites, the “Platform”). Fever is the leading global live-entertainment discovery and recommendation Platform. Fever drives users to consume experiential entertainment by providing curated events based on its proprietary analytics of data insights and any information that relates to and identifies our users and customers (“Personal Data” or “Personal Information”), and drive traffic and provide an avenue for spontaneous discovery for event organisers (the "Services").
Fever is the “controller” or “business” in charge of processing your personal data when providing the Services. In addition, we would like to inform you that, within the EU territory, the Spanish Data Protection Authority ( “Agencia Española de Protección de Datos - AEPD” ) has been designated as Fever’s Lead Supervisory Authority due to our Spain’s establishment (Kzemos Technologies, S.L. , with VAT number B-65590945 and domiciled at Calle Santa Catalina 4, 28014, Madrid, Spain), a subsidiary of Fever Labs Inc. Group, corresponds to Fever’s real head office from where the most important decisions related to customer personal data processing activities and operations are taken, as well as central management, administration and control are exercised.
Fever provides its Services to you through different companies. You can check out the Fever companies that are responsible for the processing of your Personal Data in Annex I .
We value your privacy and want to be accountable, fair and transparent with you in the way that we collect and process your Personal Data. Our overall aim is to ensure that our collection and use of your Personal Data is appropriate to the provision of the Services and is in accordance with applicable data protection laws. We also want you to know your rights in relation to your Personal Data which you can find in section 13 .
In line with these values, this Privacy Notice informs you what to expect when we collect and use Personal Data about you. We have tried to make it easy for you to navigate so you can find the information that is most relevant and our relationship with you.
This Privacy Notice explains what information we collect, how we use it, and your rights over your Personal Data. We may collect your Personal Data when you use:
Sometimes, we may also provide you with “just in time” privacy explanations in the Platform. When you use a new Fever product or service for the first time:
We may provide privacy notices and explanations in languages other than English. If there are any discrepancies between other language versions and the English language version, the English language version is authoritative.
If you have any questions or need any help in relation to this Privacy Notice or how Fever processes your Personal Data, please contact our Data Protection Officer at dpo@feverup.com
We do not and will not knowingly collect information from any unsupervised child under the age of 13. If you are under the age of 13, you may not use the Services unless your parent/s or guardian has provided us with their express authorization for your use of the Services.
Fever wants to provide as much detailed information as possible regarding what Personal Data we may collect and use:
Type of Personal Data |
Details |
Information you give us |
We may collect information you provide when you:
We may collect the following Personal Data and additional information:
If you provide us Personal Data about other people (such as the attendees with whom you are going to attend an experience or event), you confirm that you have brought this privacy notice to their attention beforehand. |
Information collected from your use of our Services |
Whenever you use our Platform, we may collect the following information:
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Information about your location |
If you turn location services on in the Fever app, we track your location using GPS technology (you can configure whether this functionality is active only during the use of the Fever app). |
Information from others |
We may collect Personal Data from third parties or other people, such as fraud prevention agencies and partners who help us to provide our Services. |
Information from third parties or publicly available sources |
We may collect Personal Data about you from various third parties as set out below:
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In order to process your Personal Data, we must have a legal basis (a valid legal reason). Our legal basis will be one of the following:
Where we need to collect Personal Data in order to comply with a legal obligation or under the terms of a contract or agreement we have with you and you fail to provide that Personal Data when requested, we may not be able to perform the contract we have or are trying to enter into with you (in this case, to provide you with the Services). In this case, we may have to cancel the Services but we will notify you if this is the case at the time.
Our legal basis for using your Personal Data |
For what purposes we use your Personal Data |
Necessary to fulfil a contract or agreement that we have with you |
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Legitimate interests |
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Consent |
If we rely on your consent for us to process your Personal Data in a particular way, but you later change your mind, you may withdraw your consent at any moment by updating your preferences or by contacting our Data Protection Officer at dpo@feverup.com.
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Legal Obligations |
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If you sign up to our Services, and where national laws allow, we’ll assume you want to be contacted by push notifications, email and text message with information about Fever services, new events or experiences, offers and promotions. Where national data protection laws require us to get your consent to send marketing communications, we’ll do so in advance.
We use your Personal Data to personalise marketing communications about our Services so they are more relevant and interesting to you (where allowed by law). This may include analysing how you use our Services and your ticket transactions.
We may process your name, contact details, and the data on the Services used by you to suggest which experiences available on the Platform may be relevant for you.
You will receive marketing communications from us if you have requested information from us or purchased a ticket on our Platform or provided us with your details when you entered a sweepstake, giveaway, competition or registered for a promotion, and in each case, you have not opted out of receiving such marketing communications.
Fever will also send mobile-integrated push notifications, in accordance with your marketing preferences, for advertising and marketing the Services themselves or events on the Services. Such push notifications may also include information on upcoming events that you may have signed up for, advising of the upcoming start time, venue, or any changes that may concern such event. These notifications can be turned off through the mobile device notification settings or by using the means set out in the “Opting Out” section below.
If you connect your Facebook/Google account or sign up for other social media integrations whose product features include social notifications (i.e., updates on what your friends are doing on the Services), you will receive these social notifications. You can manage these social notifications by toggling your social settings to private or disconnecting such integration.
Depending on national data protection laws, We will obtain your express opt-in consent before sharing your Personal Data with any company outside of the Fever group for marketing purposes.
In addition, we may share your Personal Data (limited to name, surname and email address) with a sponsor, event organiser or venue for a Fever-organised Experience. These third parties will be clearly identified in the Experience you decide to join and/or participate. In those cases, either We or the third-party may gather your consent during or after the Experience for any processing of Personal Data, in addition to sending marketing communications electronically about its products and/or services. Please read carefully any clause and/or privacy notices provided by the third-party before providing additional Personal Data and/or your consent.
We want to provide you with choices regarding certain Personal Data uses, particularly around marketing and advertising (including the sending of marketing messages). You can update your choices at any time by logging into the Platform and checking or unchecking relevant boxes or sliders to adjust your marketing preferences. For such purpose, we have developed a preferences centre where you can view and make certain decisions about your Personal Data use. Additionally, you can exercise control over your Personal Data by following the opt-out links on any marketing communications sent to you or by contacting us at any time, or by emailing our Data Protection Officer at dpo@feverup.com.
Where you opt out of receiving these marketing communications, please note that this will not apply to Personal Data we collect and its necessary for the proper provision of our Services. Therefore, you will continue to receive service communications related to the functionality and/or administration of our Services. For instance, as mentioned above, you may receive notifications about updates to our Services or changes in our legal terms.
We aim to ensure that our advertising and marketing remain relevant and interesting to you. To achieve this, we use third-party advertising and technology companies as data processors to serve ads and/or provide aggregated data to assist in ad delivery when you visit or use our Services. This includes third-party technology companies that collect data about you to create a profile of your preferences based on your interactions when you use our Services. These companies also automatically collect data when you use our Services to assist us identify the ads that are served to you and what you do after seeing those ads. In addition, we also share data with providers of web analytics tools, such as Google Analytics, which we use to analyse your use of the Services.
These third-party advertising companies collect, store and use data by integrating cookies and other tracking technologies on our Services. Please see our Cookie Notice for further information.
In some cases, these third parties may also use the data that they collect for their own purposes. For instance they may aggregate your data with other information they hold and use it to inform advertising-related services provided to other clients or collaborate with other advertising companies and share your Personal Data as part of the process.
Please see our Cookie Notice for more information on the third-party advertising companies which collect, use and store data about you, and the use of cookies and other tracking technologies implemented on our Services. From our Cookie Notice, you can also learn how to exercise control over this data collection and usage. If you choose to restrict or prevent tracking for these purposes, the advertising you see when you visit or use our Services will no longer be tailored to your preferences.
We may also share your data with social media or similar platforms so that you and other people can see relevant content on those platforms. For example, we may use the Facebook Custom Audiences service and share your email address in a protected format with Facebook. This allows us to include you in a custom audience to serve you relevant advertising content on Facebook or create an audience of other Facebook users based on the information in your Facebook profile. You can opt-out by emailing dpo@feverup.com or through the Communications Preferences, Legal or Account sections available on your account profile.
We may share your Personal Data and other information under the following circumstances:
These providers are authorised to process your Personal Data only as necessary to provide these Services to us.
As a general rule, if you are a user resident in the European Economic Area (EEA), please note that Fever aims to store your Personal Data in the EEA territory. However, in some limited circumstances, we may need to transfer your Personal Data to other Fever group subsidiaries or to third-party services providers located in countries outside of the European Economic Area (EEA) or the United Kingdom (UK) to (i) help us provide our Services; (ii) provide ongoing user support; (iii) comply with legal and regulatory requirements; and (iv) fraud prevention and response to law enforcement authorities.
When transferring Personal Data outside the EEA or UK to other countries that do not offer a standard of data protection equivalent to the EEA or UK , we will make sure that your Personal Data is sufficiently protected and make sure that a contract with strict data protection safeguards and clauses are in place before we transfer your Personal Data.
Please also note that when you are purchasing tickets or enrolling into an event, such event may be organised by another entity located outside the EEA. By enrolling in such event or purchasing the relevant tickets you acknowledge the necessity of transferring your Personal Data to the organiser for the purpose of managing your participation in the relevant event or experience.
If you are a European resident, you can find out further information about the rules on data transfers outside the EEA, including the mechanisms that we rely upon, on the European Commission website .
We use cookies to analyse how you use our Services. Please read our Cookies Notice for more information about cookies. In addition, pixels, web beacons, tags and scripts may be used by Fever and our partners, affiliates, analytics or service providers. These technologies are used for measuring performance of our email campaigns, analysing trends, administering the Services, analytics and tracking users’ behaviours regarding the Services and to gather demographic information about our user base as a whole. We receive reports and build internal dashboards based on the use of these technologies on an individual as well as aggregated basis.
We use cookies, for example, to remember users’ settings (e.g. language preference). Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our Services, but your ability to use some features or areas of our Services may be limited.
Whilst we take appropriate technical and organisational measures to safeguard the Personal Data that you provide to us, no transmission over the Internet can ever be guaranteed 100% secure. Consequently, please note that we cannot guarantee the security of any Personal Data that you transfer over the Internet to us.
We are committed to protecting your Personal Data using appropriate technical and operational security measures such as access controls that restrict and manage the ways in which your Personal Data is stored and handled, in order to maintain the confidentiality, availability and integrity of your Personal Data.
We will keep your Personal Data for as long as necessary to achieve the original purposes we collected it for and in compliance with applicable and relevant laws. Even after termination of the purpose for which your Personal Data was collected or upon receipt of a deletion request, we may need to continue to retain your Personal Data in accordance with data retention periods that vary from country to country, regulatory requirements or in order to resolve pending disputes, ongoing court claims or enforce our agreements.
We may delete your Personal Data (including any account that you set up to use our Services) if you do not use the Services during a two year period. Once this period is reached, we will contact you to confirm if you want to continue using our Services or if you prefer that we delete your Personal Data permanently.
In some circumstances, we may anonymise your Personal Data (so that it can no longer be associated with you and does not allow re-identification) for our internal research, analytical or statistical purposes in which case we may use this information indefinitely without further notice to you.
In the event that, in connection with the purchase of a ticket for an experience or event, it is necessary or you voluntarily provide us with the Personal Data of friends, relatives or other attendees, you guarantee and are responsible for having correctly informed them regarding the processing of their Personal Data by Fever and the organiser of the event, in accordance with the terms set forth in this Privacy Notice.
You have certain rights in relation to your Personal Data. If you would like further information in relation to these or would like to exercise any of them, please contact our Data Protection Officer at dpo@feverup.com.
In short, you have the right to:
We will consider all such rights requests and provide our response within a reasonable period (and in any event within any time period required by applicable data protection laws). Please note, however, that certain Personal Data may be exempt from such requests in specific circumstances. If an exception applies, we will tell you this when responding to your request. We may request you provide us with information necessary to confirm your identity before responding to any request you make.
If we delete any Personal Data which we are holding about you, this deletion may only relate to the Services and not any other service provided by us in other jurisdictions. You should make requests for each account that you may have set up to access the Services or any other service provided by us.
The Services contain links and pages to other websites operated by third parties. Please note that this Privacy Notice applies only to the Personal Data that we collect through the Services and we cannot be responsible for Personal Data that third parties may collect, store and use through their websites. You should always read carefully the Privacy Notices of each website you visit.
This Privacy Notice was last updated on April 1, 2024. Please check back regularly to keep informed of updates to this Privacy Notice. Where we make significant changes to this Privacy Notice, and we have your email address, we will send you notification of the changes.
We have a Data Protection Officer that can assist with all queries regarding our processing of Personal Data. Our Data Protection Officer can be contacted at dpo@feverup.com.
You have the right to lodge a complaint with local data protection authorities in the EEA and other third countries if you believe we have not complied with applicable data protection laws. The local authority differs depending on the country. Please see Annex I to check your local data protection authority and if there are any variations to this Privacy Notice in accordance with local regulatory requirements.
Below, you can find information about the local data protection authorities and privacy Notice variations in some of the countries in which we operate.
Country |
Additional information |
Argentina |
Supervisory Authority Dirección Nacional de Protección de Datos Personales (PDP) Av. Pte. Gral. Julio A. Roca 710, piso 3 - Ciudad Autónoma de Buenos Airestónoma de Buenos Aires, Argentina |
Privacy Notice variations Legitimate interest as a legal basis for processing your Personal Data is not available in Argentina. Instead, Fever will rely on the following legal basis for processing your Personal Data:
Fever will collect, use, and disclose your Personal Data in accordance with section 5 of this Privacy Notice, solely for the purposes outlined herein. Fever utilises Amazon Web Services (Ireland) as its service provider for storing your Personal Data. |
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Australia |
Supervisory Authority Office of the Australian Information Commissioner GPO Box 5218 Sydney NSW 2001 |
Privacy Notice variations Fever will collect, use, and disclose your Personal information in accordance with section 5 of this Privacy Notice, solely for the purposes outlined herein. Fever utilises Amazon Web Services (Ireland) as its service provider for storing your Personal Data. |
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Austria |
Supervisory Authority Austrian Data Protection Authority Österreichische Datenschutzbehörde Barichgasse 40-42 1030 Wien |
Belgium |
Supervisory Authority Autorité de protection des données Rue de la Presse, 35 1000 Bruxelles Belgique |
Brazil |
Supervisory Authority Autoridade Nacional de Proteção de Dados (ANPD) Zona Cívico-Administrativa BL C - Brasília, DF, 70297-400, Brasil |
Privacy Notice variations Fever will collect, use, and disclose your Personal information in accordance with section 5 of this Privacy Notice, solely for the purposes outlined herein. Fever utilises Amazon Web Services (Ireland) as its service provider for storing your Personal Data. |
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Canada |
Supervisory Authority Commissariat à la protection de la vie privée du Canada 30, rue Victoria Gatineau (Québec) K1A 1H3 |
Privacy Notice variations Legitimate interest as a legal basis for processing your Personal Data is not available in Canada. Instead, Fever will rely on the following legal basis for processing your Personal Data:
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Chile |
Supervisory Authority Consejo para la Transparencia (CPLT) Morande 360, Piso 7 Santiago |
Privacy Notice variations Legitimate interest as a legal basis for processing your Personal Data is not available in Chile. Instead, Fever will rely on the following legal basis for processing your Personal Data:
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Costa Rica |
Supervisory Authority Agencia de Protección de Datos de los Habitantes San Pedro de Montes de Oca, Alameda, avenida 7 y calle 49, edificio Da Vinci |
Denmark |
Supervisory Authority The Danish Data Protection Agency Datatilsynet Carl Jacobsens Vej 35 DK-2500 Valby |
France |
Supervisory Authority Commission nationale de l'informatique et des libertés (CNIL) 3 Place de Fontenoy TSA 80715 75334 PARIS CEDEX 07 |
Germany |
Supervisory Authority Die Bundesbeauftragte für den Datenschutz und die Informations freiheit 153 Graurheindorfer Straße, 53117, Bonn, Deutschland
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India |
Supervisory Authority Data Protection Board of India (Board). |
Privacy Notice variations If applicable, in addition to the rights listed above in section 13, you have the right to:
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Ireland |
Supervisory Authority Office of the Data Protection Commissioner Canal House Station Road Portarlington Co. Laois |
Italy |
Supervisory Authority Garante per la protezione dei dati personali Piazza Venezia 11 00187 Roma Italia |
Japan |
Supervisory Authority Personal Information Protection Commission Kasumigaseki Common Gate West Tower 32nd Floor, 3-2-1 Kasumigaseki, Chiyoda-ku Tokyo 100-0013 Japan |
Privacy Notice variations Legitimate interest as a legal basis for processing your Personal Data is not available in Japan. Instead, Fever will rely on the following legal basis for processing your Personal Data:
Please note that you can only request erasure of personal information, discontinuation of data processing, or discontinuation of transfer of personal information when the purpose of use is found to have been violated, the personal information was collected illegally, or your consent was obtained illegally. |
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Republic of Korea |
Supervisory Authority Personal Information Protection Commission 4th floor, Government Complex Seoul, 209, Sejong-daero, Jongno-gu Seoul Korea Republic |
Privacy Notice variations
Fever will not sell your Personal Data to any third-party. However, there are specific circumstances outlined in section 7 where Fever may need to share your personal information with third parties. Please, refer
to such section to obtain additional information. |
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KSA |
Supervisory Authority Saudi Authority for Data and Artificial Intelligence An Nakheel, Riyadh 12382, Saudi Arabia |
Mexico |
Supervisory Authority INAI – Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales Av. Insurgentes Sur #3211 Col. Insurgentes Cuicuilco Delegación Coyoacán C.P. 04530, Distrito Federal México |
Privacy Notice variations Legitimate interest as a legal basis for processing your Personal Data is not available in Mexico. Instead, Fever will rely on the following legal basis for processing your Personal Data:
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Morocco |
Supervisory Authority Commission Nationale de contrôle de la protection des Données à caractère Personnel (C.N.D.P.) Immeuble Les Patios, 3ème étage 6 boulevard Annakhil Hay Riad Rabat |
Netherlands |
Supervisory Authority Dutch Data Protection Authority Postbus 93374 2509 AJ DEN HAAG |
New Zealand |
Supervisory Authority The Office of the Privacy Commissioner PO Box 10-094, The Terrace, Wellington 6143 |
Privacy Notice variations Legitimate interest as a legal basis for processing your Personal Data is not available in New Zealand. Instead, Fever will rely on the following legal basis for processing your Personal Data:
In addition to the rights listed above in paragraph 13, you also have the right to provide us with a statement of the correction you are seeking for your personal information and request that we attach it to your personal information if we do not make the sought correction. |
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Portugal |
Supervisory Authority Comissão Nacional de Protecção de Dados Av. D. Carlos I, 134 - 1.º 1200-651 Lisboa Portugal |
Singapore |
Supervisory Authority Personal Data Protection Commission 10 Pasir Panjang Road #03-01 Mapletree Business City Singapore 117438 |
South Africa |
Supervisory Authority JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001. |
Spain |
Supervisory Authority Agencia Española de Protección de Datos (AEPD) C/ Jorge Juan, 6 28001-Madrid |
Sweden |
Supervisory Authority Integritetsskyddsmyndigheten (IMY) Box 8114, 104 20 Stockholm |
Switzerland |
Supervisory Authority Préposé fédéral à la protection des données et à la transparence Feldeggweg 1 3003 Berne |
UAE |
Supervisory Authority
[Dubai (DIFC)] The Commissioner of Data Protection Dubai International Financial Centre Authority Level 14, The Gate P.O. Box 74777 Dubai
Privacy Notice variations Legitimate interest as a legal basis for processing your Personal Data is not available in the UAE. Instead, Fever will rely on the following legal basis for processing your Personal Data:
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United Kingdom |
Supervisory Authority Information Commissioner's Office (ICO) Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF |
United States |
Supervisory Authority 600 Pennsylvania Avenue, NW Washington, DC 20580 |
Privacy Notice variations
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