About the event
What is the best way to dress for a Disney on Ice show?
We suggest you dress comfortably. Practical shoes are recommended for safely navigating the arena. Appropriate attire, including shoes and shirts, is mandatory at all times. All of our shows offer a casual, family-oriented environment. Clothing that, by nature, exposes excessive parts of the skin or body that may be viewed as inappropriate for a family environment will not be permitted. In this spirit, we ask that you use your discretion and common sense. Costumes worn by guests over 14 years of age are not permitted. For further questions, please contact us: sac@opusentretenimento.com
Why isn't my city hosting Disney on Ice performances?
We do our best to perform in as many cities as possible throughout the year and vary our tour routes from time to time. However, unfortunately, route changes sometimes make it impossible to revisit all the cities where we have previously performed. For updated schedule information, check the confirmed performance dates here. We update information regularly.
When is Disney on Ice coming to my city?
Cities are already set for the year 2026, and dates are being added all the time, so to be sure, keep checking the website for updates.
How long does the show last?
Disney On Ice productions can vary in length. In general, shows will average between 1.5 and 2 hours. This includes a 15-20 minute intermission.
Character Interaction
To ensure the safety and well-being of our performers and crew, Feld Entertainment has temporarily suspended Disney On Ice character experiences, including audience interactions and photo meet-and-greets. You can still sing and dance to your favorite Disney stories from the comfort of your seat.
What is NOT allowed at the event?
- Narcotics or stimulants.
- Large quantities of paper and/or paper rolls.
- Flagpoles or poster poles of any kind.
- Large quantities of powder and similar substances.
- Any musical instrument, regardless of size.
- Weapons of any kind or objects that enable the practice of violence.
- Other objects that compromise public safety and/or damage the reputation of the Event.
- Food of any kind, unless purchased inside the Stadium or special food for diabetics.
- Gas spray cans, corrosive or flammable substances, paints, or receptacles containing substances harmful to health or highly flammable.
- Liquids of any kind (including alcoholic and non-alcoholic beverages), unless purchased inside the Stadium, in plastic cups, and in compliance with the safety procedures applicable to the Event.
- Cameras (except for private use and, in this case, with only one set of spare or rechargeable batteries), any type of video cameras or other sound and video recording equipment.
- Bulky objects such as ladders, stools, folding chairs, boxes, cardboard containers, large bags, backpacks, suitcases, and sports bags. "Bulky" means any objects larger than 25cm x 25cm x 25cm and that cannot be stored under the seats in the Stadium.
- Materials related to offensive, racist, or xenophobic causes, charitable or ideological themes, including, but not limited to, posters, flags, signs, symbols, and leaflets, objects, or clothing that may interfere with the enjoyment of the Event by other spectators, take the sporting focus off the Event, or encourage any form of discrimination.
- Inflatable balls, bowls, and projectiles, regardless of size.
- Instruments that emit laser beams, laser pointers, or similar instruments.
- Instruments that produce excessive noise volume, such as megaphones, sirens, or gas horns.
- Fireworks, flares, bombs, and other smoke devices and other pyrotechnic devices or devices that produce similar effects.
- Anything that can be used as a weapon or to cut, stab, or pierce, or as a projectile, especially long umbrellas or parasols and other similar objects.
- Any promotional or commercial materials, including, but not limited to, posters, flags, signs, symbols, and leaflets or any type of promotional or commercial object, material, or clothing.
- Personal computers and other devices (including, for example, laptops or tablet PCs) used for the purpose of transmitting or disseminating sounds, images, descriptions, or results of the events over the internet or other means.
- Bottles, cups (except plastic cups), jars, cans, or any other form of closed container of any type that can be thrown and cause injury, as well as other objects made of glass or any other fragile, shatterable, or especially hard material, Tetra Pak packaging, or hard thermal boxes.
- Any type of animals, except guide dogs. In this case, the fan intending to enter the Arena accompanied by a guide dog must present original Brazilian documents, or a notarized copy thereof, proving their visual impairment and the dog's qualification as a guide dog, within the parameters established by applicable regulations.
About your ticket
Who is the official ticket seller for Disney on Ice in Brazil?
The ticket seller for Disney on Ice in Brazil is Fever. More information at www.feverup.com
How do I buy tickets?
Please refer to the top of this page for more ticket information. You can also contact the official Disney On Ice box offices in your city. On the day of the show, we will be making tickets available at the performance venue as well.
What is an E-Ticket?
The E-Ticket is a digital ticket format that you receive by email after purchase. To access the event, simply present it on your smartphone or printed on an A4 sheet of paper. The E-Ticket eliminates the need to go to the event box office to physically pick up your tickets.
How should I preserve my physical ticket?
The preservation of tickets is the sole responsibility of the customer. Keep them in a safe place, away from heat, humidity, or sunlight. Avoid folding them or letting them come into contact with other materials that could damage them. The producer and Fever are not responsible for lost, misplaced, or stolen tickets and, for security reasons, we do not reprint them.
I lost my physical ticket. Can I request a copy?
Yes, you can request a copy of your ticket, which will be sent via email. However, we warn that if the original is used by third parties, it may generate a duplicate seat situation. We recommend filing a Police Report (Boletim de Ocorrência) stating the loss of the ticket and carrying the document on the day of the event if necessary.
About discounts and benefits
Are there special prices for large groups?
(We operate with sales starting from 40 seats) For more information and group ticket sales, please contact us via email: vendas.grupo@opusentretenimento.com Service hours: Monday to Friday, from 10 am to 5 pm (except holidays).
What are the rules for half-price tickets?
The right to the half-price benefit is guaranteed for 40% (forty percent) of the total tickets available for sale.
Check the rules for each region below:
→ São Paulo
- 50% for Seniors aged 60 or over: Federal Law No. 10.741/2003 (Statute of the Elderly) – mandatory presentation of ID or official document with photo proving your status.
- 50% Students: Students will be entitled to the half-price benefit upon presentation of the CIE at the time of ticket purchase and at the gate or entrance of the event venue. The CIE must be issued by: I - National Association of Graduate Students - ANPG; II – National Union of Students - UNE; III - Brazilian Union of Secondary Students - Ubes; IV - State and municipal entities; V - Central Student Directories - DCE; and VI - Academic Centers and Directories, at secondary and higher levels. www.documentodoestudante.com.br. Essential elements of the CIE are: I - full name and date of birth; II - recent photo; III - name of the educational institution; IV - level of schooling; and V - expiration date until March 31 of the year following its issuance. Note: For students who requested the CIE through the website and are still waiting to receive it, the Provisional Document (valid for 30 days) will be accepted along with an official photo ID.
- 50% for people with disabilities and a companion when necessary: Pursuant to the General Half-Price Law (Decree No. 8.537/15), upon presentation of the Social Assistance Continuous Provision Benefit card for Persons with Disabilities, a document issued by the INSS, or via medical report/official document with photo containing the CID number.
- 50% State and municipal public school teachers: Functional ID card issued by the São Paulo Department of Education or pay stub accompanied by an official photo ID, according to State Law No. 14.729/12.
- 50% Directors, pedagogical coordinators, supervisors, and support staff of state and municipal schools: Pursuant to State Law No. 15.298/14, upon presentation of a functional ID card or pay stub with official photo ID.
- 50% Retirees: Present official photo ID and INSS benefit card proving status. Pursuant to Municipal Law SP No. 12.325/1997.
- 50% for children and youth from 24 months to 15 years old: Upon presentation of an official photo ID.
- 50% youth belonging to low-income families (ages 15 to 29): Pursuant to the General Half-Price Law, upon presentation of the "Identidade Jovem" card issued by the National Youth Secretariat, accompanied by an official photo ID.
→ Rio de Janeiro
- 50% for seniors aged 60 or over: Federal Law No. 10.741/2003 – mandatory presentation of identity or official photo ID.
- 50% Students: (Same rules as São Paulo regarding CIE and issuing entities).
- 50% youth belonging to low-income families: Federal Law 12.933/13 and Federal Decree 8.537/15 – mandatory presentation of the "Identidade Jovem" card.
- 50% for people with disabilities and companion: (Same rules as São Paulo).
- 50% Under 21 years old: State Law No. 3.364/00 – mandatory presentation of ID card or valid photo document.
- 50% for teachers and professionals of the municipal public school system: According to Rio de Janeiro Municipal Law No. 3.424/2002, upon presentation of the functional ID card. Also includes teachers of community/social preparatory courses (PL 114/2021) with proper certification.
About cancellations
How do I cancel an order - or specific items in an order - made online?
To request a cancellation and refund, you must be within the 7-day period from the date of purchase and at least 48 hours before the event, as per the Consumer Defense Code. Request cancellation through the Fever app or via support channels, providing the order number or buyer's email. If outside this period, you may pass your ticket to others (they are not nominal).
What happens if an event is cancelled?
In cases of cancellation or time changes, the customer has the right to request a refund for the tickets. Refunds are processed based on the payment method:
- Credit Card: Refund requested from the card operator, appearing on the next or subsequent statement.
- Debit Card: Refunded to the linked bank account within 15 business days.
- Cash: Refunded via bank deposit within 20 business days (order number, CPF, and bank details required).
And if the event date changes?
The schedule is subject to change at any time without prior notice, especially due to force majeure. If the date is postponed, your ticket will be valid for the new date. No refunds apply for delays or artist substitutions resulting from extraordinary situations beyond the organizers' control (Art. 393 of the Brazilian Civil Code).
About your purchase
Where can I check my order?
All information regarding your online order is available on the Fever website or app. For physical box office purchases, inquire at the same location.
Will there be a convenience fee?
Yes, there will be a service fee for online purchases: 20% for SP and 13% for RJ, in accordance with state laws.
Where can I buy my ticket(s)?
- SÃO PAULO (SP): At feverup.com or physical points of sale to be announced soon.
- RIO DE JANEIRO (RJ): At feverup.com or physical points of sale to be announced soon.
Is there a bank slip (boleto) payment option?
No.
Can I pay with more than one credit card in the same purchase?
No, only one credit card can be used per purchase.
Is it possible to change the number of installments after completing the purchase?
No. Once the transaction is completed, no changes can be made.
Is an invoice (nota fiscal) provided for ticket sales?
The ticket itself serves as the customer's fiscal proof.
Can I get one invoice for multiple tickets?
Unfortunately no, as each individual ticket is the customer's fiscal proof.
Can I buy more than one half-price ticket?
Yes, by law, the half-price benefit is guaranteed for 40% of the total tickets. Validation documents must be presented at the time of purchase and at the gate on the day of the session. If documents are missing, the difference in value must be paid.
Can I buy a half-price ticket for someone else?
Yes, provided the document is presented at the time of purchase and at the gate.
Is there a ticket limit per customer?
Yes, for online sales, each customer can buy up to 08 (eight) tickets per CPF.
My purchase was not approved by the credit card operator, what should I do?
Contact your operator or use a different credit card.
I didn't receive the confirmation email, what to do?
Access "My Orders" in the Fever app/site to confirm the purchase and check your spam folder.
Can I change sessions?
This experience allows date changes up to 48 hours in advance. Contact us with your Ticket ID. You can also check if the "Change date and/or time" button is available in the "Tickets" section of the Fever App. Refunds are not permitted.
Up to what age do children pay half-price?
Children under 24 months do not need a ticket if they sit on a lap. Children between 2 and 15 years old are entitled to half-price (subject to availability).
Can I use a proof of enrollment for the student half-price?
No. Only the CIE (Student Identification Card) with photo, name, DOB, institution name, and expiration date is accepted.
Are the venues accessible?
Yes. Look for sectors marked with the wheelchair symbol. Both the PCD customer and one (01) companion are entitled to half-price tickets.
Is proof of Covid-19 vaccination required?
No. In the cities where the event is held, a vaccination passport is not mandatory. We are following current protocols.
