Question 1

Do I need to print my ticket?

Answer

No, your contactless tickets will be validated directly in the Fever App.

Question 2

Can I change the date of my ticket? Are refunds allowed?

Answer

Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your event. If you would like to make the change, please contact us and include the ticket ID associated with your purchase. You can also check if this option is available by consulting your ticket in the "Tickets" section of the Fever App where, if enabled, the "Change date and/or time" button will appear. Follow the steps indicated to change the date and/or time of the ticket. Refunds are not allowed under any circumstances. For more information, you can consult our T&Cs.

Question 3

Can I transfer my tickets to another person?

Answer

Yes, you can transfer your tickets to anyone free of charge. You simply need to send the PDF you received by email to the person who will use the ticket. Please contact us if you need additional help. Make sure to include your ticket order number.

Question 4

How long does the experience last?

Answer

For you to have an estimate, people usually spend 4 hours at this experience.

Question 5

Where is the event located?

Answer

The event takes place at Media Park Cologne, Im Mediapark 7, 50670 Cologne, Germany.

Question 6

Does the experience take place in an indoor or outdoor venue?

Answer

This experience is held outdoors. If due to the weather forecast the event cannot be held, we will notify you via email at the same address linked to your Fever account. When in doubt, please remember to check your spam folder too.

Question 7

Will food and beverage be available on site for purchase?

Answer

You will be able to purchase food and beverage at this event. We are happy to inform you that we will cater for vegan and gluten-free options!

Question 8

Is there parking available?

Answer

There is limited parking available. We recommend using public transport.

Question 9

Is there an age requirement?

Answer

All ages are welcome to this experience and the space is accessible for prams/strollers.

Question 10

Is the venue accessible?

Answer

Yes, the event is being held in an accessible venue.

Question 11

Will there be strobe lights?

Answer

This event won't include strobe lights.

Question 12

Can I take photos or record the experience?

Answer

Feel free to take photos and share them. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.